Dave Garstka Email and Phone Number

 Manage and monitor budgets activities from requesting of funds to tracking month over month spend for UM Clinical Operations. Monitor departmental deliverables to ensure team completes as requested.  Manage headcounts and occupancy for UM Clinical Operations. Assist in tracking and monitoring URAC audit deliverable Maintain communication with leadership within areas of responsibilities and perform special projects as required or requested.

 Established and implemented project management processes and methodologies for the IT community to ensure projects are delivered on-time, within budget, adhere to high quality standards and meet customer expectations Responsible for assembling project plans and teamwork assignments, directing and monitoring work efforts on a daily basis, identifying resource needs, performing quality review; and escalating functional, quality, timeline issues appropriately Responsible for tracking key project milestones and adjusting project plans and/or resources to meet the needs of customers Coordinate communication with all areas of the enterprise that impact the scope, budget, risk, and resources of the work effort being managed Collaborate with Project Manager(s) and/or Program Manager(s) in identifying and prioritizing opportunities for utilizing IT to achieve the goals or the enterprise.

 Supported and managed equipment needs for 1,800+ FedEx Office locations nationwide in retail and non-retail environments. The functional responsibilities included managing processes associated with equipment inventory, planning, deployment, financial analysis and service.  Managed processes associated with equipment qualification, inventory, planning, deployment and service.  Supported the development of and tracking for the center level machine cost annual budget, capital plan, and monthly guess forecast.  Supported the development and maintenance of key monthly metric reporting tools for assistance in fleet optimization and expense savings activities.  Provided analytical support to field and corporate management as needed on fleet related issues.  Engaged and interfaced with Field Operations, corporate personnel and equipment suppliers to ensure FedEx Office locations have the necessary level of support for equipment management.  Communicated with field management on project status, risks, opportunities and provided reporting. Managed cross functional adhoc projects as needed. Such as a data networking project upgrading 1,800+ centers nationwide Self Service Areas. Project included tracking costs, managing escalations, development and communication of business requirements for new vendor, tracking completion, cosmetic repairs, port data gathering/tracking, tracking switch installations. Manage supplier and center escalations. Managed multiple equipment suppliers such as Sony, Xerox, Oce, Konica Monita, IKON, Canon Business Solutions and Hewlett-Packard. Worked closely with the FedEx Office Environment Sustainability team on execution of asset donation and recycling programs for FedEx Office centers.  Worked closely with department management on equipment reselling opportunities with approved 3rd party companies.

Field Communication Analyst – Field Operations Liaison for corporate communication to 1,800+ FedEx Office locations. Increased center online usage for the Weekly Field Update vehicle.  Managed adhoc projects which included enhancing the Field Operation Barcode book, refining the center communication board to make these tools more user friendly for team members and managing a communication test for centers to distribute and monitor execution of daily, weekly and monthly action items.  Created and launched nationwide a ‘Training’ badge program to assist in employee turnover. Tasks included – working with FedEx brand, vendor management and all internal program communication.  Liaison (Core Team) for Field Operations on a nationwide Energy Conservation Program. Potentially saving the company $600,000 per year.  Monitored and reported revenue for major programs – Direct Mail, Holiday Peak, and Shipping. Liaison for FedEx Office on the FedEx Business Continuity Pandemic Task Force Team.

 Manager of the online Business Stationery Print System. Responsibilities included managing the project workflow for five team members, building websites and business stationery online products (FORTUNE 500 cliental such as Chevron, Hewlett-Packard, Intel, at&t, Johnson & Johnson and Aflac), support for customer escalations, regression testing as needed and leading day to day operations in the web department.  Collaborated, refined and managed a new build process for sites and business stationery online product offerings which increased productivity for the department. Completed 650+ site builds and 5,800+ customized product additions on time, done right and within budget less than two years. Gained expertise in customer brand and design analysis including consultative analysis role which decreased build time greatly and decreased subsequent modifications. Able to master proprietary software for creating sites with limited documentation in six weeks and trained web department team members. Lead Business Stationery Print System Business Continuity Plan initiative.

 Designed graphics for print design for use in marketing and sales material. Worked in conjunction with customer’s timelines and budgets.  Managed and assessed customer needs, designed user interfaces for external and internal websites. Managed service provider communications such as Earthlink, IPowerWeb, and others.  Managed website implementation – from host setup to full site uploads. Including backups. Traveled to customer sites on regular basis to ensure customer satisfaction.

Project Specialist Managed project plans to include complete planning, implementation & execution from concept to completion ensuring customer satisfaction, contract fulfillment, and cost effectiveness. Performed on-site customer surveys evaluating equipment needs across the U.S.  Successfully coordinated project activities with all functional areas including Direct Sales, Inside Sales Groups, and Purchasing Department. Collaborated with upper management, project team, suppliers, and customers on project status and implementation to ensure timely installations and high quality deliverables. Performed project cost analysis; tracked man-hours and expenses to help eliminate unnecessary spending. Monitored project time, cost and performance activities of all functional areas to ensure that problems were promptly identified, reported and resolved.  Maintained daily Action Item Register that defined elements of work to be completed and modeled activities for successful completion of project. Lead conference calls to resolve intense conflicts and solve service gaps.

 Managed hardware/software orders and tracking, assisted in cost management. Arranged and directed support contract agreements for hardware. Maintained Network Integration Services Lab. Converted technical datasheets to viewable file formats/Intranet. Created internet technical help screens for the Project Management Information Systems website. Coordinated internal/external training and new hire logistics.