Provide IT support to top executives at APi Group.

• Developed some basic java based Rest-API apps to alert on failures. • Supported Windows applications servers, and eliminated security vulnerabilities. • Provided Technical Support using Database queries to help clients to resolve workflow issues.

• Drove documentation effort to achieve 25% less escalations. • Eliminated 20% of our incidents annually by addressing reoccurring issues. • Led meetings with leadership to point out ways to fix applications. • Challenged our support teams to adopt best practices. • Trained new offshore teams in person and by recording training videos.

• Managed and executed Windows Server based software upgrades, ensuring seamless integration and optimal performance.• Initiated project to help reduce incidents with Windows Servers by 40% by analyzing trends and implementing Grafana dashboards.• Ensured timely project delivery and thorough testing prior to going live by proactively engaging vendors and team members onsite.

• Promptly resolved technical support issues for C-Level Executives during high pressure situations such as Board meetings and earnings calls.• Streamlined support operations by implementing training programs and automating manual processes, resulting in increased team efficiency.

• Consulted with C-Level executives to plan approach for IT based decisions. • Managed software rollouts, user accounts, and overall performance of Exchange, Citrix, and various application servers for several law firms. • Removed tech debt by migrating mid-sized law firm’s local Exchange servers to a cloud-based Exchange environment. • Prevented security risks by rolling out Kaspersky anti-virus software to multiple law firms. • Consulted on best practices like backup and security software and importance of software updates.

• Seamlessly deployed hardware and software solutions for new clients.• Conducted comprehensive training sessions on new software.• Oversaw end-to-end project management, met with senior executives to establish project expectations, and provided weekly progress updates.• Demonstrated exceptional problem-solving abilities by providing on-site support to sites prior to transitioning to our helpdesk.• Configured Active Directory, DFS, DNS, and DHCP. Setup Domain Controllers, and Application Servers.

Supported end users computers, network, printers, and handhelds. Led projects. Trained new employees. Traveled to multiple states to support users.

Took apart computers to be recycled.