Senior Supervisor – Fort Wayne (2010 to 2023) Advanced to lead a team of 50+ in managing 500+ inbound and outbound shipments daily. Directed all customer service, safety, operations, inbound/outbound freight, city dispatch, and city planning of delivery systems. Award-Winning Leadership§ Served as acting terminal manager as required, managing all leadership, reporting, and operations for the terminal.§ Led the terminal to earn #1 Terminal in Class D Terminals twice over 3 years by guiding the team to provide optimal customer service focusing on safety, load factors, damages, and cost savings. § Achieved 1+ year accident-free and 1K+ days with zero lost time due to injuries by implementing daily safety talks, conducting 1:1 training, and transitioning from a disciplinary approach to one that rewards safe behavior. Team Development & Training § Conducted cross-functional team training on technology, safety, customer service, operations, quality, and loading while onboarding new drivers. § Appointed to the Seattle Operations team, leading Reddaway’s post-integration technology migration. Customer Experience § Drove high customer satisfaction scores by engaging customers and building relationships to understand their unique needs better. Maintained open lines of communication, actively assisting customers in problem-solving when faced with delays or shipping challenges. § Selected to lead the closure of the Fort Wayne terminal, actively communicating changes and collaborating with customers to identify alternative logistics solutions.

Senior Supervisor, Albuquerque (2004 to 2010) Promoted to lead the team of 70+ employees in supporting up to 650+ daily inbound/outbound shipments following the merger of Yellow Trucking and Roadway Freight. § Partnered with the IT department to guide the team through post-merger technology implementations, serving as the voice of the internal customer to ensure a smooth migration. § Served as the interim terminal manager leading the transition from a distribution center to an end-of-line terminal. § Recognized for manually routing shipments by matching freight to reach the farthest possible distribution centers, reducing breakage, and increasing the speed of delivery. § Supervised shift operations in the absence of a shift operations supervisor, performing manpower planning, freight assignments, and preparing for inbound shipments.

City Dispatcher (2002 to 2004) | City Planner (2000 to 2002) | Supervisor (1995 to 2000) – Indianapolis Recruited to the Indianapolis terminal and consistently promoted from office supervisor to city load foreman before becoming the city dispatcher for 70+ drivers. Collaborated with engineers on route design to ensure efficient routes and on time deliveries. Achieved 1+ year injury free among 340+ employees across dock and city operations.

Led a team of 45+ in supporting inbound and outbound shipments. Led the training department and served as vacation replacement for numerous cross-functional supervisors.