Dave Grzybowski Email & Phone Number

Philadelphia, Pennsylvania

Sprint S&R Supervisor serves as direct interface between Sprint and Authorized Service Centers and Company Owned locations. Responsible for all training, support, coaching, auditing, monitoring, and evaluation of 30-35 Authorized Service Centers. These ASCs can encompass large geographic areas consisting of multiple states. Required to interview new and existing ASCs and forward recommendations to Management regarding potential/long term partnering with the ASC. Handle customer escalations regarding service and repair and see issues through to resolution. Required to work with the ASC to resolve technical issues, ensure proper certification, and provide hands on technical training of phone repairs of technicians working for participating ASCs. Manage the costs associated with the 30-35 ASCs and will be held accountable to manage centers as a business focusing on reducing costs and increasing ASCs participation in Sprint revenue generating programs. Create and maintain effective working relationships with internal and external partners. Provide program updates and be an advocate for the Sprint Service & Repair program while communicating with contracted small business partners on an ongoing basis. Maintain effective working relationship with these partners while opening and sustaining lines of communication with our Sprint Retail, Indirect, and Direct partners in Service & Repair and the Sales organization. Communication will be necessary on a wide variety of topics related to performance, compliance, and customer interaction. Required to deliver difficult messages or corrective action while maintaining the health of these relationshipsRequired to have strong working knowledge and experience with small entrepreneurial businesses and ability to analyze and suggest improvements to said businesses.

Provided support to customers on operational or maintenance aspects of equipment. Performs in-house servicing and repair of company's wireless products. Serves as customer contact on service related problems. Diagnoses mechanical, hardware, software and systems failures, using established procedures. Determines most cost effective repair/resolution to minimize customer downtime. Prepare reports for analysis of product failure trends and service ability issues. Sold accessories and promoted device protection options to customers to increase profitability and support overall store revenue goals.

Provided support to customers on operational or maintenance aspects of equipment. Performs in-house servicing and repair of company's wireless products. Serves as customer contact on service related problems. Diagnoses mechanical, hardware, software and systems failures, using established procedures. Determines most cost effective repair/resolution to minimize customer downtime. Prepare reports for analysis of product failure trends and service ability issues. Sold accessories and promoted device protection options to customers to increase profitability and support overall store revenue goals.