Dave H. Email & Phone Number

Charlotte, North Carolina, Us

Manages/integrates equipment installation in support of FTTC & Metro 10GB and 1GB fiber rings builds and turn up, equipment installation in support of 10GB fiber ring upgrade to support customer circuit upgrades & new orders, as well as coordinate and organize DWDM builds for customer orders and network enhancements and migrations of customer circuits to new equipment. Reviews Program Guides, Project Manuscripts and related documentation for verification of equipment, fiber assignments & space and power for new equipment installation. Engages Network Design Engineers to request updates and make corrections to necessary documentation if required. Analyze and review equipment orders, engaging Purchasing and necessary departments to add any necessary additional equipment and expedite to improve lead times in order to meet project deadlines. Track duties and prioritize jobs using WFM task system and trackers. Map, track & schedule High Risk activities using Field Squared, as well as tracking and verifying equipment orders via EBS system. Proficient in Change Management using this to coordinate maintenances with NOC as well as Netcracker to verify customer services and circuits assignments & circuit paths. Common equipment installations include (but are not limited to) ADVA, Cisco NCS 540, Cisco 15454, Cisco 3600, Ciena 3930, Ciena 3928, Ciena 3903, Ciena 3916, Ciena 5142, SM & MM SFP’s, Emerson rectifiers, dual & single fiber jumpers. Responsible for coordinating shipping/delivery/deployment of inventory with regional warehouses. Excellent verbal and written communication skills, ability to prioritize as needed. Proficient with Microsoft Word, Excel & Outlook & associated platforms.

Madison, Wi, Us

Responsible for the coordination of OSP projects and supervision of consultants who are responsible for coordinating outside plant field construction and splicing operations in Billings Mt. Takes active role in construction project finances and assessing risk management. Involved in creating overhead project cost, labor and material estimates. Audits OSP projects to ensure compliance with current company standards and reviewing all required reports from field personnel and contractor invoicing for accuracy. Manage construction projects by inspecting quality of work, clean up resolution, proper maintenance of project documentation and continual review of project progress. Verified that proper right-of-way, easements and permits are obtained and designs for proper cable sizing and facility routing. Verify that all documentation required to complete projects successfully. Provide audits of OSP projects and coach consultants and/or contractors to ensure accuracy and consistency.

Alpharetta, Ga, Us

Site Survey; Make exact measurements and determine property boundaries. Provide data relevant to the shape, contour, gravitation, location, elevation, or dimension of land or land features on or near the earth's surface for engineering, mapmaking, construction, and installation of Telcom Equipment. Provide completed drawing to engineering and Inside Plant Planning.Inside Plant Planning; Responsible for the development and design of intricate inside plant equipment installations, modifications, and upgrades. Involved with overall maintenance of the inside plant installation as well as with new equipment. This includes network, data center, WAN, and LAN hardware in addition to systematic upgrades as required, and providing the mnemonics as needed.

Monroe, La, Us

Sr. Engineer Global Access Planning / Dark Fiber, CenturyLink, Littleton, Colorado 2016 – Present Responsible for verifying vendor quotes (for sold deals or network projects) obtained by Fiber Planning (NRC, MRC and term), confirmation of specific details (tie down end points, identification of project specific terms and conditions, customer revenue and term, vendor delivery intervals). Identify contractual requirements and risks (i.e. use existing MSA to establish a service order, process new MSA or onetime lease agreement) and proceed accordingly. All new contracts are worked in conjunction with team members, legal and BSDO Carrier Management team. Develop Expenditure and Fiscal Approval Authorities (“EFAA”) document in conjunction with BSDO Carrier Management for new leased fiber agreement (if applicable). Manage the delivery and acceptance of all leased fiber and responsible for obtaining all proper fiber acceptance documentation and review with CTL’s Fiber Analysis team. Analyzing vendor invoices for discrepancies or more efficient Route Leases for facility cost savings.Responsible for the SIP, Service Improvement Program, committed to improving the CTL customer experience by working with 3rd Party Fiber Vendors to maintain high network reliability. Emphasis placed on preventable outage minimization and decreased repair times for outages, adherence to SLA and leveraging vendor relationships.

Monroe, La, Us

Monitor existing leased access capacity and augment capacity when needed. Program Manager for IP Backbone. Manage the implementation of OCN/TDM/PSTN, and Ethernet leased access systems with carriers providing access into non-CTL LEC serving wire centers, and metro markets. Develop and implement region-wide and market specific optimization plans, and strategies in partnership with Tactical Planning. Work with Provisioning, Field Operations, and Planning Teams in the timely turn-up, of customer circuits to the CTL POPs, and associated TIRKs databasing.

Monroe, La, Us

Continuing repair work on customer outages & assisting with escalations as needed. Expanded base knowledge of additional transport/SONET equipment from previous employment. This includes: Lamda extremes, Infinera, CISCO 6500, Nortel 7100, 10GLAN and additional Ethernet repair and provisioning as needed.

Monroe, La, Us

Repaired customer outages & assisted with escalations. This included, but was not limited to, DS3, SONET; both Optical and STS circuits and Ethernet circuits. Circuit trouble preformed via alarm discovery, performance monitoring, and provisioning verification on DACs, M 1/3 Multiplexers, HDSL equipment and SONET nodes in a multi vendor environment. Defined test plans and coordinated tests with central office and field service technicians to isolate DS3, SONET, and Ethernet trouble. Contact and work with customers, respective LEC, and internal XO personnel until issues were resolved.Key Achievements: Helped maintain MTTR (Mean Time to Repair) within established requirement goals.

Broomfield, Colorado, Us

Oversaw all aspects of network order implementation (from concept to completion). Monitored network plans to verify accuracy. Delivered ASRs (Access Service Request) to LECs and CLECs. Designed network routes and tracked orders to completion. Evaluated reciprocal ASR’s to provide FOC (firm Order Commitment) and DLRs (Design Layout Records) Resolved issues with network orders, including any rejects or clarifications. Turned up new end offices and tandems to provide a framework for future growth. Interfaced on a daily basis with internal staff at all levels, and with outside organizations. Monitored switch routing and translations for completed test calls.Key Achievements: Spearheaded development and implementation of trouble ticket procedures from operations through provisioning.Successfully turned up over 300 end offices and tandem offices, with an average of new turn up and augment of orders of approximately 70,000 trunks a year.

Broomfield, Colorado, Us

Oversaw all aspects of network order implementation (from concept to completion). Monitored network plans to verify accuracy. Delivered ASRs (Access Service Request) to LECs and CLECs. Designed network routes and tracked orders to completion. Evaluated reciprocal ASR’s to provide FOC (firm Order Commitment) and DLRs (Design Layout Records) Resolved issues with network orders, including any rejects or clarifications. Turned up new end offices and tandems to provide a framework for future growth. Interfaced on a daily basis with internal staff at all levels, and with outside organizations. Monitored switch routing and translations for completed test calls.

Broomfield, Colorado, Us

Monitored and maintained a nationwide high-speed communications network. Provided troubleshooting and support for equipment, power, environmental and fiber issues. Resolved issues with circuit/network outages from DS1 up to 400 gigabit level. Contacted field technicians to resolve network issues. Provided reports to management on status of issue resolution. Key Achievements: Provided Tier II support for Regional Operations Centers and field technicians. Steered development of a disaster recovery strategy for ICG Telecom.

Broomfield, Colorado, Us

Performed all project management phases for access planning and implementation projects. Prepared project plans, gathered requirements and managed resources. Delivered written and oral project progress reports. Created and maintained project documentation. Escalated complex issues to higher-level support staff providing a detailed description of all actions taken. Worked closely with internal and vendor staff in completing project initiatives. Key Achievements: Responsible for planning and negotiation of all leased network designs throughout Regional Bell Operating Company (RBOC) territory including capacity management, cost optimization and support of sales and provisioning requests.Instrumental in providing growth capacity and optimizing cost/network design through analysis of forecasts and design of leased local network architectures.Played a key role in the development of processes and tools to plan and manage network access capacity.

Broomfield, Colorado, Us

Held positions as an Operations Technician, Network Specialist and Provisioning Expeditor for ICG Telecom Group, USA Global Link, and Qwest Communications International.