Dave Hardwick Email & Phone Number

Seattle, Washington, Us

Hardwick Tech Recruiting is focused on helping tech companies based in the U.S. with their recruiting needs. We provide high-value hiring outcomes on a contract basis. Our projects have ranged from one-off searches, to on-going hiring across the full range of roles one typically encounters in early-stage startups, to selecting and deploying HR/Recruiting technologies, job boards and supporting technologies (Greenhouse.io, Seekout, LinkedIn Recruiter, and AI-based prompt practices). Search Specialties:• Software Engineering• Data Science• AI/ML• DevOps• Cloud Engineering• Product Management• Customer Service• Operations• FinanceClients, present and past:• Complete• Paraform• Xealth• Identity Digital• SeekOut• doxo• Bamboo Learning• Softbank Robotics of America• Primer.ai• Chegg• Faithlife➤ If you're feeling swamped with leading your function, and hiring is dragging too far behind to support planned growth, let me know — I'll partner w/you to find the team members you need!

Helped a range of startup companies find new talent for their hard-to-fill technology roles, including SDEs (Principal, Lead, Senior, II), SDETs, Dev Ops Engineers, IT SysAdmin, TPMs, and Data Scientists.

Context Relevant was an AI platform that provided near real-time predictive analytics software applications for Customer Behavior Analysis and Cyber Security to enable businesses to maximize the value of all their data assets. Key achievements:• Led Recruiting, HR, and in the early part of my tenure, IT• Started as the 12th employee of the company, and in three years increased employee count to 73, at its peak• Created reliable, repeatable, and efficient hiring processes• In concert with Executive Leadership and our staff, helped establish our values and shape the company culture• Established the referral recruiting program, which accounted for 54% of our hires in 2014• Sourced, evaluated and put into production HR and Talent Acquisition systems/tools, including JazzHR, Greenhouse.io, Entello, and LinkedIn Recruiter• Created the Talent Acquisition Team• Worked hand-in-glove with the VP of Finance to establish our compensation system...and whatever else was necessary at the moment to move the company forward!

Seattle, Wa, Us

Recruiting, HR, IT, and..., and..., and...!Helped to guide a smart, amazing, and accomplished team to become everything they dreamt about The primary mission was to build out the company through increased staffing, implementation of forward-looking HR processes, and leading IT• Grew the company from 43 to 96 FTEs in under 12 months• Assisted in the acquisition process across Recruiting, HR and IT► Swype was purchased by Nuance for $102.5MM in October, 2012

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...added customer retention and voice of the customer to my duties.

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Established Customer Care function for Smith & Tinker in support of their first product, Nanovor!

Seattle, Wa, Us

Led the Customer Care (tech support + customer service) function during the hi-growth phase of this startup and into the company's maturation phase• Achieved remarkable, continuous cost reductions through implementation and deployment of key technologies/solutions at crux moments, including the internal development of one of the first CRM Systems in the world, website self-support, and one of the earliest product support knowledgebases on the Web. Ex, Drove contact rates on the consumer product from 1% of users to <.25% through self-service tools.• Sourced and deployed CRM systems, IP phone systems, and partnered with an early provider of real-time unstructured text analysis for improved customer self-service.• Sourced and on-boarded both on- and off-shore BPO vendors to support the continued growth of our customer base.• Point person for customer legal complaints; worked hand-in-glove w/internal counsel to resolve 100% of these complaints.• Through all of these efforts, we focused on maintaining or improving customer service while continuously reducing cost as a percentage of revenue► It was a formative, wild ride with a great group of amazing people!