Dave Heideger Email & Phone Number

Parsippany, New Jersey

Fulton Maryland

Totowa New Jersey

The National Account Field Support Specialist (NAFSS) position is intended to support the National Account team in performing on-time, accurate site surveys, installation and contract fulfillment. At a local level this sales support position is tasked with ensuring both the end user (customer) and the National Account manager (NAM) receive the support needed to satisfactorily meet and exceed customer expectations.The NAFSS performs a critical function within the organization to ensure the National Account customers' needs are met through a focus on high quality customer interaction before, during and after the sales process, maximizing customer satisfaction, and retention as well as customer perception of the Tyco Integrated Security value proposition in the market place.Duties and Responsibilities* Provide on time, accurate site surveys at a local branch level to meet National Accounts survey request timeframes. Will conduct site surveys, and review job estimates with local Install or Branch manager before submitting completed documents to NASSG in Atlanta.

Totowa Nj

Adhere to current Tyco Integrated Security policies, procedures, products, programs and services.Create new market share by selling Tyco Integrated Security products and services to new local commercial customers.Sell additional products and services to existing accounts that continue to present new sales opportunities. Sell add-ons, amend, and convert existing customer systems to meet the customers' expectations.Renew existing customer agreements.Responsible for resale opportunities within an assigned territoryIdentify prospects utilizing creative lead-generating techniques and maintain productive working relationships with existing customers.Independently establish call plans and customer follow-up strategies and tactics, and consistently apply time and territory management techniques.Follow up with prospects.

Totowa Nj

ADT SECURITY TOTOWA NJSMALL BUSINESS SALES REP 3-99 TO 5-2004Sell Products within assigned territory, maintaining assigned sales quota and following established guidelines• Creation of sales “funnel” by utilizing phone, field, and creative lead generating techniques• Present the full ADT portfolio of products and services at each sales call• Follow up with prospects, utilize closing techniques to leverage sales• Conduct post installation follow-ups and continuous customer contact efforts to help maintain long-term customer retention by affirming customer satisfaction