Dave Heitmann Email & Phone Number

Sacramento, California, United States

El Dorado Hills, California, United States

•Fulfilled service orders for customers promptly and efficiently, performing bicycle assessment to determine which service and accessories are necessary for each job while making recommendations when appropriate to complimentary products that may supplement the customer’s initial purchase/service inquiry. •Provided accurate and update to date cost information on estimate inquiries and orders. Kept orderly records of all repair/service orders, and special-order parts. Oversee back ordered and special orders, from tracking, to inception, and delivery. Keeping customer advised of status. •Stayed knowledgeable on Service Order and Inventory System and current industry standards and offerings. (Trek University® and Ascend Retail Management Solutions Software®) •Manage shop flow, working closely with Mechanics/Technicians and Service Manager to ensure workflow board is assigned accordingly and to tech ability.•Backup sales department as needed. •Initial warranty inquiries and paperwork for warranty personnel; ensuring accurate customer information is noted and inspection is completed for processing.

Folsom, California, United States

•Fulfilled service orders for customers promptly and efficiently, performing bicycle assessment to determine which service and accessories are necessary for each job while making recommendations when appropriate to complimentary products that may supplement the customer’s initial purchase/service inquiry. •Provided accurate and update to date cost information on estimate inquiries and orders. Kept orderly records of all repair/service orders, and special-order parts. Oversee back ordered and special orders, from tracking, to inception, and delivery. Keeping customer advised of status. •Stayed knowledgeable on Service Order and Inventory System and current industry standards and offerings. (Trek University® and Ascend Retail Management Solutions Software®) •Manage shop flow, working closely with Mechanics/Technicians and Service Manager to ensure workflow board is assigned accordingly and to tech ability.•Backup sales department as needed. •Initial warranty inquiries and paperwork for warranty personnel; ensuring accurate customer information is noted and inspection is completed for processing. •Participate in all training programs, as needed to stay up to date on industry standards and offerings and trends.

Roseville, California

•Fulfilled orders for customers promptly and efficiently, performing assessment to determine which parts and accessories are necessary for each job while making recommendations when appropriate to complemenatry products that may supplement the customer’s initial purchase. •Provided accurate and update to date cost information on estimate inquiries and orders. Kept orderly records of all repair/part orders, invoices, insurance estimates, and special-order parts. Oversaw back ordered and special orders, from tracking, to inception, and delivery. Keeping customer advised of status. •Stayed knowledgeable on inventory control system and parts catalogues to current industry standards and offerings.•Met or exceeded set sales goals increasing profitability for the Parts Department and overall benefit of the dealership. •Worked with a hybrid of customers at once, while still providing individual customer satisfaction and a professional manner•Conducted telephone and internet transactions graciously and promptly. Keeping customers appeased of any merchandise updates, specials, and sales.•Dealt with customer dissatisfactions in a sensible manner by emphasizing the dealerships commitment to excellent customer service satisfaction, loyalty, and retention.•Assisted Parts Manager in receiving parts inventory from Toyota, verifying merchandise according to purchase invoice and receipt into inventory. •Skilled and proficient with computer ordering systems necessary for parts and accessories management. Knowledgeable with MS Office/Outlook, Auto Parts Bridge®, RepairLink®, OPS (Overall Parts Solutions®), and Partstrader®•Prepared and performed annual parts inventory.•Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with estimate.•Sets up orders for daily shipment/delivery•Participated in all training programs, as needed to stay up to date on industry standards and offerings.

Roseville, California

•Fulfilled orders for customers and service technicians promptly and efficiently, helping customers and service technicians to determine which parts and accessories are necessary for each job while making recommendations when appropriate to complementary products that may supplement the customer’s initial purchase as needed•Provided accurate and update to date cost information on estimate inquiries and orders to customers and service technicians. Kept orderly records of all repair/part orders, invoices, insurance estimates, and special-order parts. Oversaw back ordered and special orders, from tracking, to inception, and delivery. Keeping customer advised of status. •Stayed knowledgeable on inventory control system and parts catalogues to current industry standards and offerings.•Conducted telephone and internet transactions graciously and promptly. Keeping customers appeased of any merchandise updates, specials, and sales.•Conducted telephone and internet transactions graciously and promptly. Keeping customers appeased of any merchandise updates, specials, and sales.•Dealt with customer dissatisfactions in a sensible manner by emphasizing the dealerships commitment to excellent customer service satisfaction, loyalty, and retention