Dave Higgins Email & Phone Number

Hello! I am Dave and I help businesses build customer centric cultures and increase customer satisfaction. Over the last few years, I am proud to have helped my customers to:🔸 Hit their customer service target for the first time ever🔸 Become No.1 for Customer Experience in their sector🔸 Win a CIPD award for best learning initiativeMGI Learning Toolkits work in a systematic way to ensure your leaders and colleagues can take ownership and responsibility for their customers’ satisfaction, are always solution-focused and believe there is a way forward in any situation, they listen and respect the views of their customers, build rapport and demonstrate empathy. The Toolkits equip everyone to really play their part in delivering the elevation in the customer experience you would like to see.There are a range of training options including:✔ Customer Service Training Events (online and classroom)✔ Advanced Customer Excellence Training✔ Managers' Embedding Workshops✔ Complaint Handling Workshops✔ Written Communication Workshops✔ MasterclassesYou can find out more by contacting me or at www.mgilearning.com.To talk about how I can help, please contact me by DM or:⌨ E-mail - dave@mgilearning.com☎ Mobile - 07901 670454

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  Robert Gordon University

  Ba In Business Management