It Support Technician
- Leadec June 2015 to August 2020 PermanentPreviously known as Voith Industrial Services Ltd. Triton Partners a private equity investment company acquired the global Industrial Services business of Voith and rebranded it.
- Member of the global Salesforce Group as UK technical support
- Introduction of cloud-based services to improve customer experience and provide greater visibility of services delivered
- Relocation of the UK head office
- Specified and approved the replacement of traditional networking equipment and PBX solutions with cloud-based solutions
- In my first 6 months I was responsible for replacing the CMS system for the JLR contract, using smartsheet I created an audit and report tool for all sites