Leadec June 2015 to August 2020 PermanentPreviously known as Voith Industrial Services Ltd. Triton Partners a private equity investment company acquired the global Industrial Services business of Voith and rebranded it as Leadec Industrial Services in 2016. Leadec Ltd operates in the UK automotive industry and supplies production services, facility and supply chain services to OEM and their tier 1 suppliers.• Member of the global Salesforce Group as UK technical support• Introduction of cloud-based services to improve customer experience and provide greater visibility of services delivered• Relocation of the UK head office• Specified and approved the replacement of traditional networking equipment and PBX solutions with cloud-based solutions• In my first 6 months I was responsible for replacing the CMS system for the JLR contract, using smartsheet I created an audit and report tool for all sites • Carve out of the UK from Voith Domain to Leadec domain• Service trac Implementation and Deployment for our transport contracts• Pirana Implementation for our JLR helpdesk • Introduction of electronic production planning though the implementation of Navision MRP• Windows 10 migration and hardware refresh• Assisted in candidate approval process for a new site going live

ICT Technical Support Analyst involving 1st 2nd and 3rd line support for 250 users over two. Monitoring and assessing initial calls and determining if third parties are required, scheduling and monitoring data backups, restoring files as and when required for users, Deployment of WYSE terminals for Citrix and desktop hardware where required with any extra software Endpoint encryption for the laptops and creating user accounts. The role also involved full administration of the GSCC Citrix domain including remote access for users and external parties for data transfer, setting up network email and application accounts, monitoring network operations, managing the servers to enable more serious problems to be fixed including reimaging the servers in a live environment without impacting the end user experience, BES server administration for Blackberry users, Alcatel-Lucent IP phone administration including management of the voicemail for GSCC call centre and users.

SC cleared System Specialist on many contracts around the UK for private and public companies. Some of the larger contracts I have been involved with are below:• Department of Innovations Universities and Skills - Laptop rollout• Financial Services Authority - Desk side support and Hardware refresh project• DII - Hardware configuration and deployment• Immigration and Passport border control - Hardware Refresh Project• STRIDE - Upgrade of the client’s operating system to a common platform• LIBRA - Deployment and administration (achieved a local award on this contract)• NCSC - Deployment implementation of thin and thick clients and local servers• HMRC - Desktop, Server, and user support (achieved a local award on this contract)• EDS - Desktop and server configuration and deployment• National Lottery Terminal upgrade project (achieved a local award on this contract)