Dave Hobson Email & Phone Number

Warwick

• Leadec June 2015 to August 2020 PermanentPreviously known as Voith Industrial Services Ltd. Triton Partners a private equity investment company acquired the global Industrial Services business of Voith and rebranded it.
• Member of the global Salesforce Group as UK technical support
• Introduction of cloud-based services to improve customer experience and provide greater visibility of services delivered
• Relocation of the UK head office
• Specified and approved the replacement of traditional networking equipment and PBX solutions with cloud-based solutions
• In my first 6 months I was responsible for replacing the CMS system for the JLR contract, using smartsheet I created an audit and report tool for all sites

ICT Technical Support Analyst involving 1st 2nd and 3rd line support for 250 users over two. Monitoring and assessing initial calls and determining if third parties are required, scheduling and monitoring data backups, restoring files as and when required for users, Deployment of WYSE terminals for Citrix and desktop hardware where required with any extra.

• SC cleared System Specialist on many contracts around the UK for private and public companies. Some of the larger contracts I have been involved with are below:
• Department of Innovations Universities and Skills - Laptop rollout
• Financial Services Authority - Desk side support and Hardware refresh project
• DII - Hardware configuration and deployment
• Immigration and Passport border control - Hardware Refresh Project
• STRIDE - Upgrade of the client’s operating system to a common platform