Dave Hoffman Email & Phone Number

New Richmond, Wisconsin, United States

Silvis, Il

Work From Home, Muscatine Ia

PROGRAM REPORTING AND METRICS (2016-2018)• Manage the tracking and reporting of projects and project management systems.• Consolidate, refine and report metrics for patching activities for 36,000+ servers.• Integrate data from multiple external sources and systems using MS Access and Excel.• Develop dashboards, graphs, charts and presentations to make data understandable and useful.• Program and customize 3rd party tools to track and report the progress of projects.• Drive, track and monitor progress for 1500+ servers through their lifecycle refresh process.• Create documentation of processes and train others.LEAD TECHNICAL COORDINATOR (2013-2015)• Manage incident workflow for a team of system administrators in a 5000+ server UNIX environment.• Provide the first point of contact for customers’ issues.• Use process improvements/change management to maximize service levels.• Perform root cause analysis for High and Critical Incidents. Reduced backlog by 50%+.• Utilize BMC Remedy for Incident, Change, Service Request and Problem tracking.• Coordinated change tickets for Server to NAS migration for 200+ servers. • Provide knowledge transfer to overseas third parties and trained multiple teams; developing documentation, training objectives and training schedule.

Muscatine, Ia

• Engaged in mentoring and coaching that resulted in significant life choice changes.• Developed curriculums and taught on a variety of practical and theological topics.• Employed new methods and programs to improve the discipleship processes.• Intervened in crisis situations and moved people toward positive outcomes.• Collaborated with Senior Pastor to develop and implement vision, goals and plans.• Provided primary support and expertise for media and technology.

Telecommute

• Translated business needs into web design and content.• Used web design and content to effectively brand clients’ products and services.• Developed websites using ASP, HTML and Javascript.

Lexington, Sc

• Pioneered the use of the “cell model” of church in the Bible Belt.• Restructured and implemented a new leadership model for the church.• Fulfilled pastoral duties of preaching, teaching, counseling, and worship leading.

• Worked with teams to streamline and enhance processes to improve service levels.• Facilitated cross-functional teams to build consensus and support for shared goals.• Partnered with business units to assess project needs using a cost/benefit/feasibility approach.

Mba, Mis And Strategic Management

Mdiv, Pastoral

Bachelor Of Business Administration (Bba), Management