Dave Hulak Email & Phone Number

Lombard - Deerfield - Chicago, Il

Operations responsible for the day-to-day functionality of multiple training centers, including Chicago, Lombard, and Deerfield.

Downers Grove

Served in multiple roles for recognized "Top Training Outsourcing Company" MicroTek is a global provider of on-demand business learning solutions for project implementation, classroom delivery, virtual training.Service Delivery Specialist Assisted team to develop and deliver virtual training solutions. Becoming an expert in the technology. Scheduling and training clients, Instructors and students on how to utilize video conference software to provide the best training experience using tools available to them. Giving the instructors comfortably in the classroom, to not change their teaching style, the ability to train students in other virtual enabled classrooms or from home. Using AVAYA room systems and Zoom ensuring stable delivery. Facility ManagerManaged day to day facility operations. Coordinated staff workflow and management of client training schedules. Executed room set-ups and was responsible for event management, per client contracts. Reviewed monthly P&L with attention to cost of labor, catering costs and office supply costs. Provided high level of Customer Service to repeatedly maintain a 4.5 out of 5 on Customer Satisfaction surveys.Technical Support Manager Ensuring that all computers/network setups are properly (hardware and software) are operating consistently for customer events and training. -Install, maintain, troubleshoot computer hardware and all related peripheral components to classroom and corporate computers and servers. -Install, maintain and troubleshoot network switches, hubs, routers, firewalls and VLANs. -Troubleshoot, repair, replace PC and networking components as needed. Experience in troubleshooting, upgrading and repairing Dell Optiplex 790, 390 computer systems.Troubleshoot Microsoft Operating Systems (Win 7, Win 10 32/64 bit systems). Custom configurations and installs. -Create, maintain and deploy client and corporate software images using Symantec Ghost Solution Suite.-Deploy and utilize VMWare Virtual Machines