Recent ProjectsHis Recent Success – A Business to Business Electronic Portal that Saved MillionsDavid’s latest success came with WorkSafeBC, responsible for more than 30,000 injured workers annually. The company needed a 21st century portal to streamline its business and engage their providers electronically; and David helped create, design and implement it. Now up and running after Dave spent 18 months integrating the needs of WorkSafeBC and its providers, the portal is operating smoothly. “Dave listened,” says Andrew Montgomerie, WorkSafeBC Director of Health Care Services. “He did a great job of picking the providers’ brains. But he had a vision from early on that would be helpful to us as well, as he understood our needs.”“Dave is obviously a leading expert in the worker compensation field,” says Dan Polomark, TELUS’s senior director, solutions consulting. “He brought a deep understanding and business analysis with the technical requirements for implementing the portal.”Says James Watson, Program Director, Health Care Projects, WorkSafeBC, “The results are validating expectations. Sometimes, reality does not match the promise, but in this case, I am happy to say that it does.” “Referrals that took two to four days are now done in hours.”Providers are now able to receive referrals electronically, schedule the injured worker and deliver assessment, progress and outcomes/discharge reports electronically, and case managers are alerted only when there is a problem rather than having to wade through mounds of paper to discover one; “It’s been great,” says LifeMark’s Kupidy.

Rogers Communications -- development of a new Knowledge Management Tool (KMT), called “The Library”, which delivered significant gains and ROI:• Increased sales, customer service, quality, agility, employee sat and first call resolution;• Reduced average handling time and costs; • Consolidated five reference tools into one.The “Library” Project is a multi-year national initiative to develop a new Information Reference Tool for Customer Care for use in all call centres (with over 5,000 customer service representatives (CSRs) handling over 40 million customer calls annually). It holds all of the information about the products and services that RCI offers, related information on pricing, promotions, advertising, problems, etc. as well as in depth information on policies, practices and procedures. In brief -- all of the information a CSR needs to satisfactorily sell or service customers and to answer their questions to their satisfaction.