Director Of Field Operations
Current
Dec 2023 - Present
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Dave Kalbfus Email & Phone Number
Director of Field Services Empire Access
at
Empire Access
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Director of Field Services Empire Access
Location
Rochester, New York, United States
Company size
Who is Dave Kalbfus? Overview
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Quick answer
Dave Kalbfus is listed as Director of Field Services Empire Access at Empire Access, a with 33 employees, based in Rochester, New York, United States. AeroLeads shows a matched LinkedIn profile for Dave Kalbfus.
Dave Kalbfus previously worked as Director of Field Operations at Empire Access and Manager of Construction MasTec Wireline at Mastec Communications Group. Dave Kalbfus holds Bachelor'S Degree, Business Administration And Management, General from State University Of New York College At Brockport.
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Empire Access
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Profile bio
About Dave Kalbfus
Builder of teams, process and culture supportive of employee engagement. Growth minded leader focused on customer loyalty, retention and satisfaction. Problem solver with strong interpersonal skills capable of having difficult conversations.
Current workplace
Dave Kalbfus's current company
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Empire Access
4 roles
Dave Kalbfus work experience
A career timeline built from the work history available for this profile.
Manager Of Construction Mastec Wireline
Current* Procured construction equipment, warehouse and materials to support a Multi Million Monthly construction budget.* Vetted and Onboarded Craft employees and sub- contractors. Ensured rigorous quality and production standards were understood and implemented.* Responsible for Pre- Job diligence and post project Red Lines and “as- built” documentation for customers to support both billing and inventory.
Mar 2022 - Present
Service Manager
* Provided support to executive leadership for customer escalations including RFO's and RFP documents.* Analyzed customer Network and site specific performance .* Reviewed customer Service Level Agreements and provided details to Account and support teams.* Identified Chronic and "At Risk" Customer services and made recommendations as appropriate.* Developed internal action plans focused on continuous improvement with the feedback of focus groups.* Partnered with sales team to Update existing customers on new products, updated services to maintain trust supporting retention and increased sales.
Jan 2013 - Feb 2022
Divisional Manager Repair Operations
Earthlink Business // One Communications
* Directly responsible for centralized 24/7 technical support center operations.* Served as 4th level escalation for customers and internal service partners.* Participated in strategic realignment of cross functional teams.* Supported Voice, Data and managed services.* Cross-trained workforce to support multiple legacy infrastructures.* Partnered with Sales leadership to report on established SLA’s to adjust strategies.* Standardized knowledge reference and procedure database.* Established technical Co-op program with local Universities.* Transformed technician skill sets to include IP based call routing and endpoint configurations.* Reduced payroll expenses through cross training and economies of scale.* Reduced trouble run rates by reducing TNF rates by 20%.* Decreased MTTR through increased 1st call resolution and system enhancement.* Held weekly meetings with customers and sales teams to identify obstacles delaying delivery of service.
Oct 2008 - Jan 2013
Team & coworkers
Colleagues at Empire Access
Other employees you can reach at empireaccess.com. View company contacts for 33 employees →
RS
Rick Stratton
Colleague at Empire AccessHammondsport, New York, United States
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MK
Michael Knapp
Colleague at Empire AccessGillett, Pennsylvania, United States
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JV
Joshua Vansickles
Colleague at Empire AccessUtica, New York, United States
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CS
Cori Smith
Colleague at Empire AccessPenn Yan, New York, United States
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AF
Alexander Fervan
Colleague at Empire AccessElmira-Corning Area, United States
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DM
Dylan Mcdermott
Colleague at Empire AccessHorseheads, New York, United States
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LH
Lisa Herrmann
Colleague at Empire AccessElmira-Corning Area, United States
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JI
Justin Irwin
Colleague at Empire AccessCanisteo, New York, United States
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TS
Thomas Stone
Colleague at Empire AccessBath, New York, United States
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JP
Jason Parrish
Colleague at Empire AccessSayre, Pennsylvania, United States
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Rick Stratton
Colleague at Empire AccessHammondsport, New York, United States
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MK
Michael Knapp
Colleague at Empire AccessGillett, Pennsylvania, United States
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JV
Joshua Vansickles
Colleague at Empire AccessUtica, New York, United States
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CS
Cori Smith
Colleague at Empire AccessPenn Yan, New York, United States
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AF
Alexander Fervan
Colleague at Empire AccessElmira-Corning Area, United States
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DM
Dylan Mcdermott
Colleague at Empire AccessHorseheads, New York, United States
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LH
Lisa Herrmann
Colleague at Empire AccessElmira-Corning Area, United States
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JI
Justin Irwin
Colleague at Empire AccessCanisteo, New York, United States
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TS
Thomas Stone
Colleague at Empire AccessBath, New York, United States
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JP
Jason Parrish
Colleague at Empire AccessSayre, Pennsylvania, United States
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1 education record
Dave Kalbfus education
FAQ
Frequently asked questions about Dave Kalbfus
Quick answers generated from the profile data available on this page.
What company does Dave Kalbfus work for?
Dave Kalbfus works for Empire Access.
What is Dave Kalbfus's role at Empire Access?
Dave Kalbfus is listed as Director of Field Services Empire Access at Empire Access.
Where is Dave Kalbfus based?
Dave Kalbfus is based in Rochester, New York, United States while working with Empire Access.
What companies has Dave Kalbfus worked for?
Dave Kalbfus has worked for Empire Access, Mastec Communications Group, Windstream, and Earthlink Business // One Communications.
Who are Dave Kalbfus's colleagues at Empire Access?
Dave Kalbfus's colleagues at Empire Access include Rick Stratton, Michael Knapp, Joshua Vansickles, Cori Smith, and Alexander Fervan.
How can I contact Dave Kalbfus?
You can use AeroLeads to view verified contact signals for Dave Kalbfus at Empire Access, including work email, phone, and LinkedIn data when available.
What schools did Dave Kalbfus attend?
Dave Kalbfus holds Bachelor'S Degree, Business Administration And Management, General from State University Of New York College At Brockport.
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