Dave Kalling Email & Phone Number

Niles, Mi

SmartLab, LLC. - Overall IT and General Business consulting: Desktop hardware and software installation and maintenance;Specializing in residential and corporate IT support services, including troubleshooting of supported desktop and server operating systems and applications both in person and on the telephone; Performing desktop/laptop deployments including hardware, software and peripheral configuration; Interact with vendors to facilitate repairs of hardware, i.e. printers, laptops and desktops. Included are several years of hands-on support experience with desktop support technologies including: Windows XP through Windows 10, Microsoft Office applications, various desktop applications, and basic to intermediate-level networking capabilities, including server operating systems.Perform designing, installation and troubleshooting of supported WAN/LAN desktop and server operating systems and applications; Provide technical assistance to client personnel as necessary; Perform desktop/laptop deployments including hardware, software and peripheral configuration; Assist in accurate tracking of all assets supported by various companies; Interact with vendors to facilitate repairs of hardware, i.e. printers, laptops and desktops. Experience includes: MANUFACTURING: Shop Floor Control - Inventory - Shipping & Receiving (Bar Code Enabled Systems); Novell Netware and Microsoft Server Systems Installations:Assist in the deployment of practical IT solutions to efficiently manage Production, Inventory, Shipping, product tracking & more...... Direct Customer Service contacts, including face-face as well as Telephone Support.Novell Netware Systems Installations: NW 3.15 thru NW 6.5Microsoft Server Systems Installations:

Niles, Michigan

South Bend, Indiana

Handling Customer Service telephone contacts (customers and warranty companies), scheduling service technician calls, data-entry and filing, warranty filings, computer system issues, etc.

Elkhart, Indiana

Worked closely with assigned business units and IT personnel to analyze and document business processes related to the application, and assisted in making changes based on that knowledge. Worked with MAPICS (Queries, etc) and Info - PowerLink Applications.Liason with application developers and business units to identify and develop application requirements and provide technical documentation for new and existing applications.

Niles, Michigan

Employed as a "Turn-Around Manager" of this mid-sizedmanufacturing company. Successful in completely re-engineering both the production facility as well as the warehousing facility.Overall responsibilities for operational aspects of this firm. Responsible and active (Hands-On) in the receiving, shipping and Inventory Control functions. Specializing in Inventory Management & Customer Service functions. Responsibilities included design, implementation and management of the Local Area Network, and Internet Connectivity, Human Resources, Purchasing, and MIOSHA compliance and reporting.

Chicago, Il

Founder of this firm. CIO-CTO. Successful in contract negotiations for a regional Custom Tariff for network infrastructure. Responsible for hiring/training of staff including technical support and call center personnel.

Shaumburg, Il

Assisted in all aspects of the development and deployment of the corporate technology infrastructure and applications and staffing. Negotiated a $2.5M vendor funding and implementation program, including a creative leasing program. Negotiated a Custom Tariff with SBC for network infrastructure and support agreement, including the purchase of OC48, DS3 & T1 circuits and hardware/software. Personally responsible for “C”-Level presentations and contract closing process with all large client organizations, and successfully spearheaded the sale of more than 300 T1 circuits and routers. Responsible for hiring and training all staff including technical support and call center personnel.

Directed technical sales effort and was involved with growth of the firm from $22 million in1990 to over $43 million in 1993. Responsible for Customer Service and relations.Prepared and presented all high-level company image sales calls, all technical sales calls,achieved many technical certifications, created the concept of Large Account TechnicalSales & Installation, and implemented the Technical Support Advanced Products Group.

All required duties as required by an IT Director, including systems design.analysis an programming.

My responsibilities included Systems Analysis and Design, Application development and flow-charting, Corporate level Technical sales assistance.

Bs-Mathematics, Liberal Arts - Engineering

Activities and Societies: Alpha Epsilon PI Fraternity. University Marching Band

M.S. Equivalency - Computer Science, Computer Sciences - Operating Systems - Programming Languages

This course was completed while attending CST (Computer Systems Technology) - an internal IBM Computer Systems Technology program.