Dave Klitzke Email & Phone Number

Orono, Mn

Position SummaryThis position is responsible for the coordination, installation, and maintenance of the City’s technology-related hardware, software, and networking systems, including minor phone system changes.• Working with various software programs, including but not limited to Windows, Microsoft Word, Excel, Access and Outlook.• Working with Windows Server 2008 network environment.• Troubleshooting computer related problems.• Establishing and maintaining working relationships with others.•• Install, configure and maintain PC and PC related hardware.• Install, configure and maintain networked printers.• Install, configure and maintain software applications.• Setup user accounts on domain.• Assist network consultants in the maintenance of file servers.• Perform and monitor daily backups.• Troubleshooting end user connectivity errors.• Troubleshooting PC application errors.• Troubleshooting printing errors.• Maintain computer hardware/software inventory.• Management of software patching and deployment.• Provide/Coordinate user training.• Develop and maintain directory structure.• Research, recommend, and order hardware.• Research, recommend, and order software.• Setup Exchange email accounts, contacts and distribution lists.• IP phone system maintenance.• Perform security scans.• Ensure compliance with LOGIS security policy.• Police squad videos, downloads and file management.• Maintain Police property room hardware/software• Maintain remote connections

Downtown Mpls

• Perform client personal computer builds plus customer assistance with problem source identification and problem resolution by remote access, email, phone, and desk side.• Build and configure client personal computers.• Provide desk side support to clients for hardware and software issues.• Analyze and resolve customer problems, plus perform follow up calls to assure incident closure.• Support of software including: Win XP, Win 7, Lotus Notes, Outlook 2010.• Update and close call tickets.• Hardware troubleshooting installation and replacement.

A third party repair facility of Computer and POS equipment; Provided functional and technical support, troubleshooting and diagnosing hardware and software problems by phone, email, and in person.Set up of wire and wireless testing networks.Installation and support of software including: DOS, Win 95, Win 98, XP, 2000 Server, Server 2003, Server 2008, and Win 7, MS Office Suite, Outlook, for laptops, PC's, and servers.; Evaluate, setup, and troubleshoot PC's and PC related productsMaintain tech floor test equipment, test beds, and software control library.Deploy new PC's, and Laptops.Create and establish Images of PC's and servers.Backup and Image PC's.Create testing and repair procedures.Resolved Windows and Internet Explorer issues on desktop and laptops. Identify and remove computer viruses. Provide labor and parts costing to sales department for customer bid list.Analyze user needs and identify new technology needs.Evaluated, purchased and installed hardware components, applications, service packs and operating system upgrades.Support end-users with computer, network systems and peripheral devices.Identify and remove computer viruses.Performed diagnostic testing on PC equipment and peripherals.

Component level repair of PC computers, peripherals, and POS equipment

A third party repair facility of Computer and POS equipment; Component level repair of IBM and clone PC system boards.Component level repair of POS equipment.Troubleshooting analog and digital circuits using schematics, voltmeter, oscilloscope, and automated test equipment.

Repaired copiers electronically and mechanically around the metro area.

2 Year Degree, Electronics

Degree, Electronics Technology

Education record

A+ Certification Six Sigma and Lean Manufacturing Training 2009