Dave Kopp Email & Phone Number

Northbrook, Il

Marketing Manager - created and managed the online eCommerce presence for Encompass Insurance and independent insurance agents including site development, online customer care, hands-on content development, posting and management. Developed the prospect lead and email strategies. Introduced the Encompass Agent Locator and Profiles to generate sales opportunities. Introduced website sales funnel analytics including key performance indicators (KPIs) and database mining with Microsoft Access and Business Objects. Launched Paid Search/Online advertising. In addition, developed and managed customer retention programs in partnership with Encompass agents and vendors.

Chicago, Il

As Director of Business Development, developed the CNA Personal Insurance online presence and initiated the launch of the CNA Personal Insurance website. Successfully managed the online transition to Allstate/Encompass Insurance after the acquisition of CNA Personal Insurance by Allstate in 1999. As Director of Personal Insurance Operations, partnered with CNA's Personal Insurance Service Centers improving processes and developing the CNA direct marketing call center in Reading, PA.As Field Services/Corporate Services Manager performed key role in reengineering business practices and agency/company workflow published as the CNA Agency Tool Kit. Managed the implementation of automated policy print in the Service Center.

Rolling Meadows, Il

Successfully managed several processing units in Commercial Insurance office. Successfully implemented micrographic policy archival strategy.

Oakbrook, Il

As a Supervisor then promoted to Associate Division Manager, managed several policy processing units including data entry and verification and policyholder Service Center for Prudential Property & Casualty Company.