Dave Kounter Email & Phone Number

Albany, New York Area

Latham, Ny

Functions as the “buck stops here” guy for all things IT related. Primary resource people come to when they have thorny technical issues they cannot resolve. Constantly reviewing current environment for ways it can be improved. During the yearly budget time work with management to get projects financed, and then later on implement those projects.Technical Project Manager (Recent projects)• Sophos Anti-Virus rollout• 10Gb Backbone network infrastructure• Horizon View• Veeam backupVMWare Infrastructure• Patch/repair/configure/upgrade ESX servers and VCenter• Create and maintain VM templates• Configure and manage Horizon View environment• Manage over 70 VMs and 100 View desktops using multiple gold images• Manage and maintain Thinapp for View desktopsNetApp• Add/remove/manage volumes• Manage any firmware or disk upgrades to the systemNetwork• Create and maintain VLANs, including secure networks for Mortgage and Covera• Manage IP ranges• Manage firewall• Manage routers• Manage switches• Create and maintain any VPNs, frame relay connections, etc. to remote offices.• Active Directory administrationSecurity• Manage and configure Vormetric DSM• Manage and maintain PCI compliance for Covera• Provide documentation during audits (SSAE16 and PCI) and ensure we are compliant year round.Backup• Created backup rotation• Implemented current backup infrastructure

Rebuilt the IT infrastructure from the ground up. Implemented a firewall (Sonicwall Pro 4060) before starting with the company. Created standards, set procedures and documented everything. Created, managed and ran the IT department singlehandedly for three years.

Senior Network Administrator (on site at Crum & Forster Insurance)Responsible for making sure backups in the HQ office and 13 regional offices ran smoothly. Mentored junior-level technicians and provided Tier 3 support.

Senior network administrator in the Headquarters office. Primarily responsible for making sure the IT infrastructure was running and available twenty-four hours a day, seven days a week.• Recommended and implemented IT solutions for the business units.• Built, installed and configured servers using Windows NT, 2000 and Novell 4 & 5.• Administered Microsoft active directory.• Held position as key member of disaster recovery team.• Mentored and hosted “Lunch and Learn” training sessions for junior team members.• Designed backup solution using BackupExec NSE 8.6 and Exabyte X-80 autoloader.• Held position of lead for all Network Administration.• Implemented DHCP.• Was responsible for Citrix Metaframe server farm.• Troubleshot and configured network attached storage unit.

Senior Network Support Engineer (on site at Crum & Forster Insurance)Member of the second-level support team whose primary responsibility was the nationwide production environment.

Network Analyst (on site at Crum & Forster Insurance)Primarily responsible for providing 2nd level technical support. Handled mainly server-related issues phoned in by the various regional site administrators, but also provided workstation support on an as-needed basis. Typically assigned sensitive or particularly difficult projects because of ability to communicate with upper management.