Dave Krauser

Dave Krauser Email and Phone Number

Customer Support Specialist @ AVI Systems
White Lake charter Township, MI, US
Dave Krauser's Location
White Lake, Michigan, United States, United States
Dave Krauser's Contact Details

Dave Krauser personal email

n/a

Dave Krauser phone numbers

About Dave Krauser

I have more than 7 years of experience in both data entry and customer service and 2.5 years managing and working in a warehouse. I continually demonstrated both the willingness and ability to learn new skills and adapt to my employer’s needs. In my most recent role, I acted as Inventory Control/Warehouse Manager. It was my responsibility to monitor the flow of equipment in and out of the warehouse to maintain proper control of on hand quantities in the warehouse. In customer service I handled client support in a timely matter and led frequent troubleshooting phone calls in order to address the immediate needs of our customers. In addition, I voluntarily assisted my employers during non-work hours whenever necessary, including nights and weekends. My training has given me a working knowledge of many computer programs, including Microsoft Office Suite, MAS, Q360, Salesforce, SCPP, MPS/MGO, Service Pro, and UPS Worldship.

Dave Krauser's Current Company Details
AVI Systems

Avi Systems

View
Customer Support Specialist
White Lake charter Township, MI, US
Website:
ourforte.com
Employees:
792
Dave Krauser Work Experience Details
  • Avi Systems
    Customer Support Specialist
    Avi Systems
    White Lake Charter Township, Mi, Us
  • Avi Systems
    Customer Support Specialist
    Avi Systems Apr 2022 - Present
    Wixom, Michigan, United States
  • Avi Systems
    Shipping/Receiving Coordinator
    Avi Systems May 2019 - May 2024
    Wixom, Michigan
  • Sodexo
    Suite Server (University Or Michigan)
    Sodexo Sep 2010 - Nov 2023
    Ann Arbor, Michigan, United States
    Suite ServerSetup/Tear down 3 to 4 suites at Michigan Stadium during football season. Served as main point of contact for the suite holder to ensure satisfaction with the food quality and quantity. Kept a running tab of products ordered and consumed providing customers with a complete bill upon completion of each game. • Prepared suite before the game (cleaning and food setup)• Stock food trays and change out garbage as needed• Ensure suites are cleaned and empty of debris before leaving upon completion of game time duties
  • New Electric
    Warehouse Associate
    New Electric Jan 2018 - Feb 2019
    Sterling Heights, Michigan
    Monitor the flow of equipment into and out of the warehouse in order to maintain proper control of on hand quantities in the warehouse.Job Duties:Pull equipment for work orders when needed, and commit the equipment to the work order.Return unused equipment from work orders back to stock after transferring the equipment off of the work order.Pick up ordered equipment from suppliers.Deliver equipment to job sites.Also do various other tasks around the warehouse.
  • Sport View Technologies (Svt)
    Inventory Control Manager
    Sport View Technologies (Svt) Apr 2016 - Oct 2017
    Brighton, Michigan
    Monitor the flow of equipment into and out of the warehouse in order to maintain proper control of on hand quantities in the warehouse.• Receive 10 to 30 packages a day. Confirm that orders match what was shipped and receive them into the system.• Ship an average 10 to 15 packages a day for box sale orders through UPS. • Palletize (including banding and shrink wrapping) larger shipments for freight shipping when needed. This includes measuring the pallet (LxWxH) and weight and sending that information to the freight company. • Confirm that the equipment ordered is put on the correct job shelves for ongoing or future projects.• Make sure that in stock items in the warehouse are used for projects first.• Create a project parts check list for each project so that the installers are taking the correct equipment to the job site.• Create a Van Stock area in the warehouse to control the issue of missing equipment.
  • Fidelity Communications Corp
    Customer Service Representative / Project Manager
    Fidelity Communications Corp Nov 2014 - Mar 2016
    Novi, Mi
    As Customer Service, my primary responsibilities included addressing 10-15 service requests from various customers a day either by email or phone. Creating a job within Service Pro to track each service request. Troubleshoot each customer’s multi-line phone system issue in order to correct it over the phone or, when necessary, gather enough information to dispatch a sub-contractor to the job site.As a project manager, I scheduled and coordinated all the T1 dial tone conversions for Papa John's corporate and franchisee stores. This could include up to 20 stores in a 2 week time frame. I also coordinated several new store installations and store relocations of our systems.• Discuss issues with customers to diagnose equipment malfunction and rectify the problem when possible (including warranty replacement issues and equipment failure)• Contact sub contractors across the country and schedule service calls• Monitor an online network of 400+ call catcher devices for multiple customers• Program replacement equipment • Created a mapping program through Google Maps to plot the locations of all sub contracts across the country.Familiar with the following phone systems:Nortel CICS, AT&T Partner, Nortel 616, AT&T Synapse.
  • Isa, Inc
    Dispatch Administrator
    Isa, Inc Sep 2014 - Oct 2014
    Novi, Mi
  • Sport View Technologies (Svt)
    Customer Service Manager
    Sport View Technologies (Svt) Jun 2013 - May 2014
    Brighton, Mi
    Acted as the main point of contact for all customer service issues. Supervised two employees in house and scheduled them for local service calls. Manage service requests via email or phone; create a job record within tracking system for ongoing support; troubleshoot each customer’s audio/visual issue in order to correct by phone; or, when necessary, gather enough information to properly dispatch a technician.• Discuss problems with customers to diagnose equipment malfunction and rectify issues, including warranty replacement and equipment failure• Contact technicians throughout North America and schedule service calls• Quote replacement equipment to customers• Process service call close out and billing documents
  • Pro-Motion Technology Group
    Client Services Representative
    Pro-Motion Technology Group Sep 2010 - Jun 2013
    As a client services representative my primary responsibilities include taking 10-15 service requests from different customers a day either by email or phone, creating a job within MAS to track each service request, trouble shooting each customer’s audio/visual issue in order to correct it over the phone or, when necessary, to gather enough information to properly dispatch a technician.• Discuss problems with customers to diagnose equipment malfunction and rectify the problem when possible (including warranty replacement issues and equipment failure) • Contact technicians across the country and schedule service calls• Quote replacement equipment to customers• Serve as contact for new customer equipment roll outs

Dave Krauser Skills

Customer Service Customer Satisfaction Account Management Management Troubleshooting Time Management Retail Sales Strategic Planning Salesforce.com Vendor Management Operations Management Project Management Team Leadership Human Resources Training Microsoft Excel Negotiation Process Improvement Data Entry Telecommunications Project Planning Contract Negotiation Analysis Logistics Microsoft Office Solution Selling Social Media Outlook Teamwork Event Planning Leadership Budgets Research Advertising Forecasting Sales Management Product Development Inventory Management New Business Development Direct Sales Powerpoint Marketing Coaching Team Building Marketing Strategy Program Management Microsoft Word Recruiting Manufacturing

Dave Krauser Education Details

Frequently Asked Questions about Dave Krauser

What company does Dave Krauser work for?

Dave Krauser works for Avi Systems

What is Dave Krauser's role at the current company?

Dave Krauser's current role is Customer Support Specialist.

What is Dave Krauser's email address?

Dave Krauser's email address is dk****@****svt.com

What is Dave Krauser's direct phone number?

Dave Krauser's direct phone number is +124843*****

What schools did Dave Krauser attend?

Dave Krauser attended St. Clair College, Vincent Massey Secondary School.

What skills is Dave Krauser known for?

Dave Krauser has skills like Customer Service, Customer Satisfaction, Account Management, Management, Troubleshooting, Time Management, Retail, Sales, Strategic Planning, Salesforce.com, Vendor Management, Operations Management.

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