Dave Kumia Email & Phone Number

Hackensack, NJ, US

Fairfield, New Jersey, United States

• Responsible for analyzing any issues to provide improvement opportunities, presenting a plan, and successfully implementing the necessary changes.
• Provide installation, configuration, administration, support and migration work for Windows Servers and Exchange/ Office 365
• Provide hardware administration for Servers and Storage devices.
• Responsible for the creation and maintenance of technical documentation, to ensure it is updated and current.
• Ensure service tickets are closed on time and with high customer satisfaction.
• Experience with ConnectWise and client on-boarding

Fort Lee NJ

• Provide administrative functions to server infrastructure, patch management, server deployment, physical server configuration, and virtual server configuration
• Escalate issues and interacting closely with third-party vendors and other team members helping manage the resolution of complex client issues.
• Assisting both client end users and IT staff with a broad range of computer application problems.
• Participated in large-scale projects, rollouts, upgrades, and new software.
• Conducting routine hardware and software audits of systems for compliance with established standards, policies, configuration guidelines and procedures; and maintain supporting documentation.
• Knowledge of ITIL practices, Scrum/Agile/Kanban

2200 Fletcher Ave, Fort Lee, NJ

• Provide first level support and troubleshooting to all customer/application related issues within the SLA's
• Manage/follow up on tickets resulting from customer/application issues
• Smoke test hosted websites following alerts and code releases
• Monitor production systems alerts and issues
• Write summaries of high priority issues for weekly Operations meetings
• Create and maintain documentation for all processes and procedures