Dave Kumia Email & Phone Number

Hackensack, Nj, Us

Fairfield, New Jersey, United States

• Responsible for analyzing any issues to provide improvement opportunities, presenting a plan, and successfully implementing the necessary changes.• Provide installation, configuration, administration, support and migration work for Windows Servers and Exchange/ Office 365• Provide hardware administration for Servers and Storage devices.• Responsible for the creation and maintenance of technical documentation, to ensure it is updated and current.• Ensure service tickets are closed on time and with high customer satisfaction.• Experience with ConnectWise and client on-boarding

Fort Lee Nj

• Provide administrative functions to server infrastructure, patch management, server deployment, physical server configuration, and virtual server configuration• Escalate issues and interacting closely with third-party vendors and other team members helping manage the resolution of complex client issues.• Assisting both client end users and IT staff with a broad range of computer application problems.• Participated in large-scale projects, rollouts, upgrades, and new software.• Conducting routine hardware and software audits of systems for compliance with established standards, policies, configuration guidelines and procedures; and maintain supporting documentation.• Knowledge of ITIL practices, Scrum/Agile/Kanban

2200 Fletcher Ave, Fort Lee, Nj

• Provide first level support and troubleshooting to all customer/application related issues within the SLA's• Manage/follow up on tickets resulting from customer/application issues• Smoke test hosted websites following alerts and code releases• Monitor production systems alerts and issues• Write summaries of high priority issues for weekly Operations meetings• Create and maintain documentation for all processes and procedures• Train fellow employees on new processes and procedures• Maintain reports of incident and problem management