Dave Kunkle Email & Phone Number

Harrisburg, Pa, Us

Enola, Pennsylvania, Us

Hanover, Pa, Us

Managed all areas of technology needs for Madison SettlementsImplemented a new documentation system from the ground upManaged day to day end user issuesManaged cloud VaaS system and on premise phone systems at some locationsWorked with various vendors supplying technical services to MadisonManaged lifecycle of computers, server OS, server, and networking hardwarePlanned server upgrades needed for soon to be end of life Windows serversManaged line of business application Resware

St. Cloud, Mn, Us

Field technician installing solutions sold by Marco repsInstalled servers, networking equipment and computers for customersDocumented all new installations and changes made as a result of workMaintained billable hour goals set by Marco for field engineersAssisted other business areas as needed VaaS installations, monitoring appliances, and help desk tickets

Middletown, Pa, Us

Supported multiple companies IT infrastructure including servers, networks, computers/laptops and peripherals Planned and implemented infrastructure upgrades as needed by the customer baseHandled incoming support requests withing applicable SLA's

Supported 400 users on the helpdesk including local and remote users across the state. Implemented tools to deploy software to remote users. Tested and deployed updates for servers, and applications used in the department. Managed Cisco Call Manager & Unity Voicemail systems. Supported Commonwealth SAP system used by employees. Supported, and maintained VMWare environment with 25 virtual servers.

Feasterville-Trevose, Pa, Us

Contractor at Dept. of State Commonwealth of PA. Deployed .Net applications

Supported multiple businesses in the area. Troubleshooting all aspects of a network infrastructure such as LAN & WANconnectivity issues, backups, desktops/laptops, printers, applications, mobile devices etc. Key Contributions: Migrated 3 businesses from SBS 2003 to 2011 Successfully migrated many users to new Windows 7 computers with Office 2010 Installed and configured wireless networks at 2 customer locations

Took incoming trouble support calls on help desk, and opened tickets in ticket system if necessary. Received incoming PC's, configured and installed new PC's for 100 users. Tested Windows 7 for future deployment in the business.Key Contributions:Updated PC DocumentationStreamlined Access database ticketing system Maintained SLA's that the IT department set

Camp Hill, Pa, Us

In charge of procurement for the IT department including all software and hardware for IT needs. Took calls from end users and customers at the help desk, used remote tools to fix issues. Worked with the Network Support team to build/maintain new Windows domains for customers. Key Contributions: Maintained 20 servers in a Windows Server 2003, and 2008 server environmentTested, and implemented migration to Windows Vista & 7 Migrated Exchange 2003 to 2007 for 150 users with the IT teamUpdated PC/Server inventory databaseSetup print management softwareTested and deployed Kaseya and Level Platforms managed services softwareSupported a Microsoft Dynamics environment with a SQL 2005 back end

Fixed PC issues from the ticket system and distributed 20 tickets a day on average to other members of the IT dept. Helped installing new PC's and network equipment.Key Contributions Upgraded network equipment from 3com to Cisco Installed and maintained network and power monitoring at all network locations in the district.Help with planning and deployment of a new data center in the district.

Associates Degree In Applied Science, Computer Networking Technology

Diploma

Diploma