• Reduced driver turnover from 98% to 55% (over 3 years)• Hired over 400 drivers (over 3 years)• Developed and managed the department’s marketing and retention budget to ensure compliance and was able to address variances and other budget concerns related to the overall P&L, of the department.• Responsible for the timely movement of applicants through the ATS while insuring recruiters have the support required to meet all deadlines.• Identified and developed new and creative ways to source viable candidates including contact lists, database leads, internet resources and personal networking, while reducing cost and time per hire by increasing efficiency through innovation.• Developed a sustainable and strategic talent acquisition hiring plan by working closely with operations leadership teams, and recruiters to understand business needs and execute a full cycle recruiting model focused on building a talent pipeline, to meet the demands of a high growth organization.• Developed, implemented, and managed all procedures & processes to remove unnecessary costs from the Recruiting and Retention Department.• Monitored and provided reports on various KPIs: Recruiter statistics, Marketing/advertising statistics, Company statistics (overall company turnover, turnover by yard, and then by postal contract)• Responsible for negotiating the best possible rate with temp agencies to ensure company profitability• Kept up to date with the latest trends in recruiting, the competitive landscape, and the market of drivers, and then constantly educating and sharing this knowledge with the recruiting team and peers.• Responsible for creating compelling digital content including social media posts (image and video)• Acted as a liaison between operations and the recruiting department to create optimum configuration of routes/bids and to ensure the needs of our customer are being met by staffing flexible, safe, and reliable drivers.

• Built and maintained relationships with potential candidates and confirmed their level of interest throughout the hiring process.• Screened drivers by reviewing DOT applications, MVR, PSP, Clearinghouse and performing phone screenings• Explained pay, benefits, and openings to potential drivers.• Took ownership of candidate experience by designing and managing job postings, job descriptions, and position requirements and pay information• Sourced candidates using a variety of search methods to build a robust candidate pipeline• Complete retention calls to current drivers to build and maintain relationships

• Responsible for all aspects of recruitment• Managed beyond the hiring process to ensure new hires, as well as all personnel, are enjoying a rewarding career and performing at their highest level• Proven experience recruiting nationwide with working knowledge of recruiting issues and trends within the transportation industry• Well versed in proven recruiting strategies, while adapting and applying new and innovative approaches to acquire talent• Created multiple advertising campaigns which included: online advertising, direct mail projects, call-campaigns, billboards, newspapers, magazines, social media, job fairs and trade shows.• Managed the recruitment budget, as well as relationships with outside agencies• Developed and implemented new strategies and programs to attract candidates for hard-to-fill or critical positions• Established and maintained strong interpersonal and professional relationships with drivers, dispatch, and other departments within the company• Tracked and reported recruitment campaign results to ownership weekly• Maintained complete confidentiality

• Hired and retained OTR drivers• Aggressively conducted recruiting activities to source new driver talent• Developed and maintained a network of drivers to identify and source qualified applicants• Conducted phone and face to face interviews• Strong written and verbal communication with the ability to provide valuable and timely customer service to candidates, hiring managers and senior level management• Conferred with management to identify needs within the company• Verified past employment on new company drivers• Performed in a fast-paced environment with rapidly changing priorities and competing deadlines

• Top producer for the company (2nd place, within 4 months of hire) (1st place, within 10 months of hire)• Hired 344 drivers in one year• Hired 46 drivers in one month (personal best)• Hired 16 drivers in one week (personal best)• Maintained high retention numbers compared to industry standard• Traveled to various locations to find local talent• Provided orientation training to newly hired drivers

• Proven history of demonstrating good judgment, initiative, and the ability to make sound business decisions, utilizing multiple data sources, on a daily basis• Built and maintained lasting relationships with all corporate departments, key business partners, and employees• Sold the opportunity, to potential prospects, by effectively communicating all the benefits the company had to offer• Analyzed and interpreted the needs of clients and offered the appropriate options, solutions, and resolutions required• Demonstrated exceptional conflict resolution, negotiation, and objection handling skills• Developed potential leads using cold calling, e-mail, direct mail, computer databases, and internet recruiting resources• Encouraged employee referrals, communicating its importance, and gave incentives to those who produced successful hires• Performed complete background checks using MVR, DAC, and PSP reports• Demonstrated full understanding of, and utilized, reporting features of Ten Street applicant tracking system• Knowledge of Equal Employment Opportunity Commission, human rights and labor standards guidelines and laws

• Managed over 50, Over The Road, truck drivers (primary point of contact)• Proficient in FMCSA and DOT regulations• Knowledgeable in the Hours of Service laws• Monitored and maintained necessary communication with employees via Qualcomm• Ensured safe, efficient, and cost-effective on-time delivery that supports company’s service• Mentored drivers to meet monthly company goals (MPG / Idle, Fuel stops) • Proven ability to provide drivers with more miles, increasing their pay• Responded to drivers’ inquiries, troubleshoot, and resolve issues in a professional and timely manner• Reviewed utilization report weekly to address training issues• Identified potential issues and implemented corrective actions• Obtained, maintained, and verified accurate Home Time schedules and Projected Time of Availability (PTA)• Performed weekly, monthly, and annual reviews for drivers• Attended and judged multiple MTA (Michigan Trucking Association) meetings and truck driving championships• Created several Craigslist ads to recruit drivers, for the company (after hours)

• Dock Manager / Terminal Manager• Supervisor for a logistics, warehousing and transportation company• Managed multiple owner-operators and contractors/sub-contractors• Processed and verified settlement checks (paychecks)• Ensured compliance with all policies and procedures, including D.O.T. rules and regulations• Verified all trucks were up to D.O.T. code• Ensured all routes were delivered in a timely matter• Identified potential issues and implemented corrective actions• Profit & Loss reports• Prepared daily, weekly and monthly operation and performance reports• Investigated damage claims (approved/denied)• Developed a highly motivated workforce and a teamwork based environment• Hands-on management approach that shared responsibilities to ensure the highest level of customer service

• Vast knowledge of inventory control practices and warehouse procedures• Maintained an efficient and safe warehouse in accordance with OSHA regulations• Managed all incoming and outgoing inventory• Performed monthly location audits / cycle counts• Audited / Managed close to 50 technicians and held them responsible for product issued to them• Proficient in WMS, BOS, Pixsys, ETA Direct, Econnect, Word, Excel and Outlook• Traveled to other locations to help them increase efficiency and productivity• Hired and trained other warehouse workers• Took on a district warehouse manager role

• In-depth knowledge of a complex inventory system• Provide solutions to solve any inventory control issues• Proven ability to operate and run an efficient warehouse• Picked orders for technicians / locations• Shipping and receiving freight• Certified class IV Forklift driver• Chauffeur licensed driver• Proven leadership and people skills