An Executive with experience in leading Technology, Operations and Business teams, a demonstrated track record of addressing complex business challenges and providing innovative solutions that transform an organization’s capabilities.LEADERSHIPA recognized leader collaborating with business to develop strategies that drive Financial and Operational functions to improve services, establish standards and lower costs. Valued as a key partner with strong business knowledge and analytical skills, delivering solutions that provide innovation and stability.KEY HIGHLIGHTS:✔ BUSINESS MANAGEMENT UTILITY DESIGN LEAD: Led teams to design and implement a utility that provided robust analytics while reducing labor 60%. Established standardized service catalogs and documented over 300 processes to ensure the consistency and continuity of essential operations.✔ QUALITY CONTROL: IB Production Services, integral to vendor negotiations for managed services contract. Successfully transitioned 800 staff to a new strategic ticketing system. ✔ OPERATIONAL MANAGEMENT: Director of Global eCommerce Client Support, managed a 20m annual budget, led 4 additional global teams providing operational support. Provided key analysis on the Level 1 Vendor consolidation program.✔ TALENT MANAGEMENT: Developed high performing teams motivated to succeed, with a passion for mentoring and coaching team leaders to succeed.FUNCTIONAL & TECHNICAL EXPERTISE:Global Operations, Service Transformation, Strategic Planning, Program Management, Service Delivery Management, Sales Account Management, Process Improvement, Simplifying the Complex, Vendor Management, IT Production Services, Stakeholder Engagement, Contract Management, Infrastructure Services, Business Analysis, ITIL Foundation Service Management, Six Sigma Yellow Belt & Green Belt trained, Visio, MS Project, Business & Operational PresentationsContact: dleavitt65@hotmail.com, or 203-299-7882 with any Questions or Opportunities