Responsible for overseeing the process of all warranty claims. Mediates between customers and vendors. Keep track of documentation related to all warranty cases and implement corrective actions. Key Contributions:• Responsible for managing processes, including scheduling, task assignment, summary invoicing, budget setup and report analysis.• Evaluate existing systems to optimize and improve the warranty process and other related processes.• Measure and report on warranty claims… Show more Responsible for overseeing the process of all warranty claims. Mediates between customers and vendors. Keep track of documentation related to all warranty cases and implement corrective actions. Key Contributions:• Responsible for managing processes, including scheduling, task assignment, summary invoicing, budget setup and report analysis.• Evaluate existing systems to optimize and improve the warranty process and other related processes.• Measure and report on warranty claims quality. Submission and processing time, and overall performance.• Provide leadership, coaching, mentoring, and development to direct reports, their teams, and service providers.• Manage quality, cost, and delivery of warranty activities. • Coordinate problem solving actions among relevant stakeholders. Show less

Managing overall store operations including staffing levels and overall customer service standard and management reporting in a smaller fast pace retail environment.Key Contributions:• Supervise store staffing of over 30 associates, Conduct interviews, initiate hiring and administer termination.• Review sales records to prepare forecast reports for management and department meetings.• Analyze operating statements for product profitability to adjust merchandise for weekly… Show more Managing overall store operations including staffing levels and overall customer service standard and management reporting in a smaller fast pace retail environment.Key Contributions:• Supervise store staffing of over 30 associates, Conduct interviews, initiate hiring and administer termination.• Review sales records to prepare forecast reports for management and department meetings.• Analyze operating statements for product profitability to adjust merchandise for weekly advertising and capitalize on sales promotions. Show less

. Over the past 12 years I have successfully served as the assistant manager for Lowe’s in the home improvement retail sector. During this time I have been responsible for several major accomplishments and milestones:o Vastly improved store culture, acquired better talent, earned more loyal customers, and delivered sales goals year over year.o Recruited, vetted, and hired talent for the entire store while coaching, training, and developing new staff.o Supervised and… Show more . Over the past 12 years I have successfully served as the assistant manager for Lowe’s in the home improvement retail sector. During this time I have been responsible for several major accomplishments and milestones:o Vastly improved store culture, acquired better talent, earned more loyal customers, and delivered sales goals year over year.o Recruited, vetted, and hired talent for the entire store while coaching, training, and developing new staff.o Supervised and coordinated activities of overall operations while providing regular coaching, counseling, and communication to associates.o Oversaw activities of general operations while maintaining a clean and safe environment.o Established goals and planned projects to ensure execution of operational strategies.o Collaborated daily with other departments to resolve operational issues and execute new sales promotions.o Captured and analyzed data on current processes to meet established and future business needs.o Direct and coordinate financial and budget activities to fund operations, maximize investments, and increase efficiency. Show less