Provided support for customers on site, or over the phone, helping them understand problems as I solved them. Through advice and discussion, generated sales of products and services to customers that best suit their needs. Used knowledge of Microsoft Server 2003 and 2008 to help maintain the company network and provide support to employees. Monitor company security through the use of a network shield and firewall. Manage company mail servers for internal employee and external customer accounts.

Provided customer service on shop floor and to telephone customers. Used product knowledge to help ascertain customer needs. Increased staff awareness in stores by increasing understanding of new technologies and electronic products. Helped maintain the technology and games department through stock control and product knowledge. Aided shop security on shop floor through use of cameras and short range radio handsets. Ran hardware and software checks for warranty based returns of Games Consoles, mp3 players, and associated peripherals.

Responsible for teaching small groups of customers painting and sculpting techniques.Followed accounting procedures to complete paperwork, and procedures for the finances of the store. Maintained company standards for shop, stock, and store room. This included controlling stock levels, maintaining health and safety standards, merchandising sections of the shop floor, and training other staff in these procedures. I often had to run a store by myself with no additional staff for support. It would require me to balance my workload and dealing with customers as necessary.