Responsibilities: - Lead the IT team providing IT operational support for all end users across NZ and Australia- Provide application and IT infrastructure/systems support for both on-premise and cloud-based systems (AWS and Azure)- Drive the migration of on-premise IT systems into the cloud- Manage all IT vendors to ensure they are delivering their contracted services and remain cost effective- Significant contributor to the IT strategic plan, annual budgeting process and day to day management of IT operational costsNotable Achievements:- Successfully moved from an outsourced IT service to an in-house IT team providing significant benefits including greatly improved service delivery, operational savings of approx. $200Kpa and reduced project delivery times- Developed and implemented an infrastructure upgrade programme of work which included replacement of the existing WAN provider delivering savings of circa $150K pa, upgrade of old legacy servers and storage hardware, replacement of terminal services technology and the upgrade of 75% of the installed PC base with modern desktops/laptops- Managed the IT components of the relocation of the 100-person Entrada Head Office to new premises. Relocation was technically challenging due to the contact centre operating 7 days a week. The move was implemented on time with no major technical issues being reported post move and the contact centre being operational throughout the move- Implemented new incident, change and procurement processes to provide significantly better service delivery, system availability and financial governance- Designed and gained approval to implement an improved disaster recovery site which mitigated a significant business risk of having two data centres within 1Km of each other- Successfully moved all company websites from on-premise to AWS

Lead the Infrastructure and Cloud team to support and upgrade Yellow's infrastructure and system platforms. Also managed all IT suppliers, programme management of infrastructure projects, ownership of the infrastructure strategic plan and management of all IT expenditure (budget creation, management of CAPEX and OPEX budgets, software licensing governance and IT procurement).Notable Achievements: Successfully lead the delivery of the new AWS infrastructure platform and new Devops processes and migrated in scope applications as per the project schedule Delivered several significant Infrastructure enhancement projects including the creation of a Disaster Recovery site in Wellington, the complete refresh of the 018 Contact Centre infrastructure ($1M capital spend) and the replacement of the voice and data nationwide network providing savings of approximately $500K annually Led a bottom up strategic review of IT costs and formulated a plan to achieve cost savings of 20% of annual operating budget (~$3M) over the next 3 years. Obtained CEO/CFO approval, delivered the plan and subsequently achieved the targeted cost savings in the subsequent financial year/s Initiated an IT supplier review which resulted in the replacement of the existing outsourced service desk supplier providing annualised savings of $250K and a reduction in outsourced IT operational costs of $200K per annum Designed and implemented a restructure of the IT Operations, Infrastructure Projects, Cloud Services and Service Desk teams which provided clearer reporting lines, increased productivity and improved staff development opportunities leading to increased staff engagement (as shown by increased NPS employee survey scores) Initiated a review of Yellow’s Data Centre technology with the objective to simplify and consolidate ageing infrastructure equipment, reduce support complexity and deliver operational savings. As a result of the review, savings of $1M over 3 years were achieved

Lead the Partner Engagement function within the Yellow Technology team responsible for the overall relationships with all Technology partners/suppliers and manage the Technology capital budget to ensure infrastructure upgrades and application enhancements are delivered in accordance with the business plan.

Lead/managed the internal IT team responsible for operational management of key business applications and the associated IT infrastructure. Key aspects of the role are the management of outsourced IT providers and the successful delivery of IT enhancements.

Team/resource manager for Telecom internal Solution Architects and Solution Designers. Successfully delivered large scale technical designs as part of multi million dollar IT & T infrastructure projects.

As a senior member of Network Edge, a specialist data network management company, lead the outsourced team responsible for the operational support and enhancement of Air NZ's global voice and data network (150 sites globally).

Following the outsourcing of Telecom's internal IT to EDS, lead a team of technical design and project implementation resources to deliver best practice infrastructure enhancements to Telecom.

Lead a team of technical resources and project managers to deliver changes to the internal infrastructure supporting Telecom.