Obtaining current duties and responsibilities after the departure of one of the directors and due to work excellence at previous position of Analyst/Programmer. Administering the full cycle of customer support related to back office software targeting the office products industry. Delivering prompt and informed issues resolution within the Accounts, Sales Order Processing, and Contact Management functions, as well as long-term problems. Closely liaising with development and training teams so as to provide increased motivation and productivity through the proper delegation of tasks. Managing the administration of hardware maintenance contracts with third-party supplier ensuring compliance with service agreements and a high standard of collaboration. Strengthening customer relations via professional customer support and communication on reported issues resulting in customer repeat visitation.

Significantly contributed to the management of the conversion of the vast Stock Control/MRP system to a GUI front end, primarily based on a Unix IBM 380 with supporting PCs and multiple prospective customer sites, as well as continuous development of the text-based system.

Held increasingly responsible positions and was a key player in the effectuation of a number of high-significance tasks such as the programming of the Sovereign Payroll development utilising Sage’s 4GL, Retrieve. Became an invaluable part of the Sterling Payroll team to program the latest Payroll release for Windows using C++, ++, Microsoft's Foundation Classes, based on an Access database, and SQL.. Was in charge of the development of Version 4 Payroll; served as Product Manager and engaged in interdepartmental communication to coordinate the development of subsequent release of the product. Was promoted to Team Leader, leading, managing, and multi-skilling a team of 4 programmers while project managing the release of the released product.