Dave Maher Email & Phone Number

Doncaster, England, United Kingdom

To design and implement the company’s customer renewal processes

Ensure Site Performance• Supervise taking new sites live as and when allocated to you• Liaise with Commercial and other departments as required• Take overall responsibility for ensuring each site is delivering operational excellence• Perform Operational Excellence Audits, in accordance with the schedule set out by the Operations Director• Achieve financial, social impact and other targets for your areaManage Team Leads • Line manage all Team Leads in your… Show more Ensure Site Performance• Supervise taking new sites live as and when allocated to you• Liaise with Commercial and other departments as required• Take overall responsibility for ensuring each site is delivering operational excellence• Perform Operational Excellence Audits, in accordance with the schedule set out by the Operations Director• Achieve financial, social impact and other targets for your areaManage Team Leads • Line manage all Team Leads in your area• Appoint and train all new Team Leads within your area• Maintain regular communications with all Team Leads in your area, either on the phone or in person, to help identify and manage any issues and opportunities• Chair weekly Team Lead ‘pulse’ calls• Carry out Performance & Development Reviews in line with Schools Plus policy• Support, receive or take part in disciplinary and grievance procedures as required• Support Team Leads to plan and price complex lettings correctly• Long term planning of staffing requirements, ensuring efficient recruitment and replacement of staff when required.• Authorise recruitment of new staff and Team Leads• Be known and recognisable to all site staff, taking advantage of your site visits to get to know them• Encourage staff to seek progress within the company and identify potential candidates for promotion• Make regular EOTM nominations• Monitor and sustain all staff morale and wellbeingManage The Client Relationship• Establish peer to peer level rapport with each Client from the first meeting• Complete at least two Client Satisfaction Surveys each month• Resolve any escalated or unresolved complaintsLeadership• Know and demonstrate our values in every aspect of your work• Engage with Client and/or customers to enable large scale revenue opportunities• Deliver demonstrable, substantial added value to each site within your area• Maintain one or more MAT level client relationships Show less

United Kingdom

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