Chief Operating Officer
Strategically led all aspects of operations for 78 locations currently open and 140 in the development phase. Focused on superfoods and other healthy options. Spearheaded the execution and strategic planning for the corporate management team, franchise system, marketing, logistics, and development department initiatives. Led a team comprised of a Vice President of Operations, Vice President of Development, Director of Operations, Area Managers, Director of Marketing, Logistics Manager, Wholesale Manager, and contracted employees/teams.• Rolled out a new savory menu to 76 locations. Enhanced the guest experience and satisfaction across the board. Realized 200%+ sales increases in the savory category.• Coached, mentored, and trained the Director of Operations, operations team, and Areas Mangers. Improved efficiency and productivity across the organization.• Collaborated with the development team in the sales of franchise units. Executed "Discovery Day", and event that engaged prospective franchisees.• Re-structured the content and agenda of weekly meetings with the executive team. Reported out on financials, corporate store status, franchise system updates, and department updates.• Updated and streamlined social media guidelines and policies across the board. Enhanced the loyalty app and improved ease-of-use when building new campaigns.• Explored and selected operational efficiencies that lowered the average ticket times from 15 minutes to only five minutes. Simultaneously improved guest satisfaction and retention rates.