Dave Marchetti Email and Phone Number

Maintained Windows Server and up to 30 workstations, including all peripherals.Provided technical support and troubleshooting for all hardware and software.Helped end users with application support.Installed, configured, and joined new computers to the network, adding additional hardware as needed.Configured user support via Active Directory and Exchange. Maintained SharePoint for company Intranet.Installed and maintained computer operating systems from Windows XP through Windows 8.1Configured MS Office Suite for employees and provided Office 365 Administration.Performed diagnostics and repairs to computers including hard drives, memory, dual-monitor graphics cards, network cards, and power supplies.Maintained Sonicwall firewall and installed Untangle NG Firewall on Linux OS machine.Installed and configured anti-virus software including AVG, Malwarebytes, and Trend Micro.Supported NEC Multiline telephone system.Installed secondary IP phone system and USB phone recording devices used for training purposes.Configured mobile devices including Apple and Android smart phones for network access.Provided support for MS Remote Desktop.Installed Interactive white boards and short-throw video projection systems along with providing product training for sales staff. Provided national technical support for video projectors, flat panel displays and associated AV equipment, to customers in the areas of home theater, business, military, schools, hospitality and houses of worship.Documented all calls, maintained customer relationships, and followed through until issues were resolved via telephone and email.Advocated on behalf of customers with product manufacturers when needed.Created and maintained knowledge base of common support issues.Provided product training to new employees and staff. Generated infographics for the customer service department using product photography and graphic editing. Responsible for all office electronics company wide.

Engineering Department/Prototype build assignmentSelected for special prototype build assignment to work with the engineering department to develop test programs and procedures for new product lineCreated on-line MPCP training materials illustrated with application screen shots andproduct/tool images. Set a new standard for all MPCP documents to be illustratedResponsible for training personnel towards certificationTest TechnicianOperated test equipment on large-panel SMT circuit boards for high-end serversutilizing UNIX software running on a RISC 6000 system Analyzed and logged failures and made repair recommendations Lead Operator Assisted in introducing next generation product for Regatta server to test sectorAttended status meetings with management to report on test issues and make hardwareand procedure recommendations to increase throughputReceived the “Excellence in Leadership” performance award