Dave Marshall Email & Phone Number

Telford, Gb

Swindon, England, United Kingdom

United Kingdom

Shrewsbury, England, United Kingdom

• Taken on a leading role as Cov-ID19 Team Supervisor since May 2020, which involves the health, safety and welfare of staff onsite, organising and delegating their tasks, equipping with PPE, adhering to all NHS safety guidelines.• Leading team to exceed targets and deliverables in achieving customer lead behaviours, individually and as a collaborative team.• Implementing key strategies at a national level, providing support to stores across the midlands, to increase customer loyalty and revenue.• Successfully managing projects by coordinating the project team efficiency and effectiveness, as well as keeping the project on budget and objective, by motivating the team.• Analysing the success and performance of campaigns, identifying key areas and improving designs and implementation to further boost engagement. • Coordinating the product launches for the team, sending notifications, implementing re-pricing, markdown changes, seasonal discounts and promotions, as well as sales.• Leading competitor activity analysis, implementing strategies to match competitor prices, by project leading the secondary research.• Maintaining a fantastic relationship and rapport with clients, furthering business as well as gaining referrals and recommendations for more business with prospective clients.

Bishop’S Stortford, Hertfordshire, United Kingdom

• Provided exceptional customer care and client stakeholder management to resolve issues and increase engagement. • Ensured a good working relationship with all customers through building rapport, mitigating any issues immediately, and gaining feedback to continuously improve going forwards.• Worked intrinsically within the team to achieve smooth operations and logistics whilst improving efficiencies under pressure.• Delivered sustainable processes to manage and implement change within the business, optimising productivity in glasses productions and reducing costs.• Collaborated with Partners to integrate key principles as product lead on multiple projects, driving sales performance and profitability. • Identified the limitations and weaknesses of processes in order to propose solutions, implementing successful changes to the operational platforms.

Nottingham, England, United Kingdom

• Developed a ground-up system alongside 60 influencers and specialists in collaboration with teams across Europe.• Represented the Finance, Regional Managers, HR and other stakeholders in PRINCE2 as a user case portfolio; a product now deeply rooted in Boots UK, on a daily basis.• Integrated Practice Management System software into practices.• Led a team of 15 testers, to build test cases to support users’ needs were met during ISTQB and MS Project, and final business delivery to 600 practices.

Sedley Place Oxford Street London

• Led a team to deliver exceptional customer services to the community through attending to patient and customer needs, up and cross-selling services and products.• Developed talent through coaching and training, including assistant managers, for over 45 colleagues, and recruiting new staff.

London, England, United Kingdom

• Liaised intrinsically with company stakeholders to transfer, close and relocate 40 D&A practices, across London and South East. • Delivered successful integration, with a focus on customer experience and engagement, utilising local and area managers. • Led the project successfully, planning costs, coaching teams, coordinating the change process and working alongside contractors within budget and within time frames.