Drive the retail performance for Balfe's stores, and lead a passionate team to achieve financial & service targets. This includes maximising sales, increasing customer traffic, and optimising costs. Build high-performing teams through strategic recruitment and foster a culture of excellence focusing on exceptional customer service and adherence to health & safety standards.

Managing 12 stores across central London and the south-east.Responsibilities are:• Maximising sales and profitability.• Providing your team with a stimulating and supportive environment.• Communicating with Store Managers to determine their needs.• Maintaining and increasing standards of customer service.• Driving team performance.• Identify employee related issues and create effective solutions in conjunction with HR, keeping accurate. To identify and proactively manage any poor performance issues using appropriate company policy.• Lead and be responsible on recruitment, interviews, selection, training and development of new employees.• Carry out annual performance reviews on each team member in order to manage and motivate individuals as well as providing clear direction and support. • Organising relevant training sessions, including cross training of various roles to ensure development of the team. Setting development need/plans for all staff in area of responsibility.• Setting and implementing performance standards across all stores.• Carry out risk assessments and set action plans for remedial works ensuring that these are a priority enabling an efficient and cost effective resolution.• Ensuring that all employees observe company protocols.• Travelling to stores to conduct your duties-on site, as needed.• Detecting, Investigating, and remedying discrepancies in sales across stores if required.• Ensuring shop windows displays are regularly changed.• Ensuring stock is stored and organised in a safe manner.• Take an active part in stock takes to ensure that they are carried out in line with correct procedures.• Training and Developing the Store Managers.• Preparing reports and submitting them to senior management.• To ensure all employees always work in a safe and efficient manner and are adhering to policies and procedures relating to Health and Safety.

Dual Site Management with the Gatwick and Guildford Stores.Responsibilities are:● To monitor and maintain excellent store standards, sales performance and presentation of the team.● Ensure all internal communications and task are completed within the relevant timescales.● Seek opportunities to improve brand awareness in the local community.● Ensure company disciplinary, grievance, absence, and counselling procedures are implemented and actioned appropriately.● Ensure legal compliance with employment law in all personnel practices, ensuring full compliance of all health and safety matters including reporting and recording all health and safety incidents. ● Control and monitor the store staffing in accordance with the staffing budget/allowance. ● Implement and maintain company merchandising standards as per the company planogram guidelines, and to show you are commercially aware and driven to push sales. ● Assist in the control, monitor and record all the stock movements, losses and adjustments related to the store and to keep shrinkage levels to a minimum. ● Assist in the recruitment, induction, and all training processes in the store, and to encourage the personal development of individual team members. ● Ensure all staff are appraised in accordance to company guidelines. ● Responsible of securing and opening the premises including out of hour alarm activations, and all aspects of security in accordance to company guidelines.● Ensure that all team members aspire to and deliver "FIRED UP" the company customer service initiative.● Review Google Reviews & Mystery Shopper feedback and share learning's with all team members.● Maintain and update store order book on the NAV system with the Order Book Manager.

Responsibilities are:● To monitor and maintain excellent store standards, sales performance and presentation of the team.● Ensure all internal communications and task are completed within the relevant timescales.● Seek opportunities to improve brand awareness in the local community.● Ensure company disciplinary, grievance, absence, and counselling procedures are implemented and actioned appropriately.● Ensure legal compliance with employment law in all personnel practices, ensuring full compliance of all health and safety matters including reporting and recording all health and safety incidents. ● Control and monitor the store staffing in accordance with the staffing budget/allowance. ● Implement and maintain company merchandising standards as per the company planogram guidelines, and to show you are commercially aware and driven to push sales. ● Assist in the control, monitor and record all the stock movements, losses and adjustments related to the store and to keep shrinkage levels to a minimum. ● Assist in the recruitment, induction, and all training processes in the store, and to encourage the personal development of individual team members. ● Ensure all staff are appraised in accordance to company guidelines. ● Responsible of securing and opening the premises including out of hour alarm activations, and all aspects of security in accordance to company guidelines.● Ensure that all team members aspire to and deliver "FIRED UP" the company customer service initiative.● Review Google Reviews & Mystery Shopper feedback and share learning's with all team members.● Maintain and update store order book on the NAV system with the Order Book Manager.

Responsibilities are:● To monitor and maintain excellent store standards, sales performance and presentation of the team.● To ensure all internal communications and task are completed within the relevant timescales.● To seek opportunities to improve brand awareness in the local community.● To ensure company disciplinary, grievance, absence, and counselling procedures are implemented and actioned appropriately.● To ensure legal compliance with employment law in all personnel practices, ensuring full compliance of all health and safety matters including reporting and recording all health and safety incidents. ● To control and monitor the store staffing in accordance with the staffing budget/allowance. ● To implement and maintain company merchandising standards as per the company planogram guidelines, and to show you are commercially aware and driven to push sales. ● To assist in the control, monitoring and recording of all stock movements, losses and adjustments related to the store and to keep shrinkage levels to a minimum. ● To assist in the recruitment, induction, and all training processes in the store, and to encourage the personal development of individual team members. ● To ensure all staff are appraised in accordance to company guidelines. ● Responsible of securing and opening the premises including out of hour alarm activations, and all aspects of security in accordance to company guidelines.● To ensure that all team members aspire to and deliver "FIRED UP" the company customer service initiative.● To review Google reviews & Mystery Shopper feedback and share learning's with all team members.● To maintain and update the store order book on the NAV system with the Order Book Manager.

Responsibilities were:● To monitor and maintain excellent store standards, sales performance and presentation of the team.● To ensure all internal communications and task are completed within the relevant timescales.● To seek opportunities to improve brand awareness in the local community.● To ensure company disciplinary, grievance, absence, and counselling procedures are implemented and actioned appropriately.● To ensure legal compliance with employment law in all personnel practices, ensuring full compliance of all health and safety matters including reporting and recording all health and safety incidents.● To control and monitor the store staffing in accordance with the staffing budget/allowance.● To implement and maintain company merchandising standards as per the company guidelines, and to show you are commercially aware and driven to push sales.● To assist in the control, monitor and record of all stock movements, losses and adjustments related to the store and to keep shrinkage levels to a minimum.● To assist in the recruitment, induction, and all training processes in the store, and to encourage the personal development of individual team members. ● To ensure all staff are appraised in accordance to company guidelines.● Responsible of securing and opening the premises including out of hour alarm activations, and all aspects of security in accordance to company guidelines.● To ensure that all team members aspire to and deliver "Outstanding Customer Service" by asking brilliant questions at all times. ● To attend out of hour training sessions with the store team.

Responsibilities were:● To managing all communication between franchise partners and the UK buying team. ● To advise franchise partners on new ranges, closeout reductions, current trends, promotional opportunities, and retail pricing structure for their marketplace.● To create presentations for new products / closeout reductions for franchise partners and international customers. ● To provide sales reports to aid franchise partners in their ranging decisions. ● To hold a weekly buying conference call with all franchise partners to review performance and identify new opportunities.● To manage franchise partners stock orders through the system with the UK buying team.● To design and create new store stock packages for franchise partners. ● To manage and review all international orders processed throughout the business. ● To ensure all relevant documentation is collated for export of product to different marketplaces.● To hold key franchise buying meetings in the UK twice year to review and plan forward orders.● To maintain and update current price lists and order book documents for franchise partners. ● To maintain and merchandise the mock shop for buying meetings. ● To arrange product samples and stock information for new potential franchise partners. ● To attend buying meetings and set-up the showroom in Hong Kong with the UK buying team. ● To attend the annual Toy Fairs with the UK buying team, and the franchise partners. ● To design and develop new processes for franchise partners to manage stock effectively using IT systems and Microsoft Excel.

Responsibilities were:● To monitor and maintain excellent store standards, sales performance and presentation of the team.● To ensure all internal communications and task are completed within the relevant timescales.● To seek opportunities to improve brand awareness in the local community.● To ensure company disciplinary, grievance, absence, and counselling procedures are implemented and actioned appropriately.● To ensure legal compliance with employment law in all personnel practices, ensuring full compliance of all health and safety matters including reporting and recording all health and safety incidents.● To control and monitor the store staffing in accordance with the staffing budget/allowance.● To implement and maintain company merchandising standards as per the company guidelines, and to show you are commercially aware and driven to push sales.● To assist in the control, monitor and record of all stock movements, losses and adjustments related to the store and to keep shrinkage levels to a minimum.● To assist in the recruitment, induction, and all training processes in the store, and to encourage the personal development of individual team members. ● To ensure all staff are appraised in accordance to company guidelines.● Responsible of securing and opening the premises including out of hour alarm activations, and all aspects of security in accordance to company guidelines.● To ensure that all team members aspire to and deliver "Outstanding Customer Service" by asking brilliant questions at all times. ● To attend out of hour training sessions with the store team. Projects I Completed For The Business:● I created and implemented new shift planner for all 80 stores across the business. ● My store was selected to trial a new website initiative. This entailed that my store would pick and pack products only available in the store and deliver them VIA courier to the customer.

Responsibilities were:● To monitor and maintain excellent store standards, sales performance and presentation of the team.● To ensure all internal communications and task are completed within the relevant timescales.● To seek opportunities to improve brand awareness in the local community.● To ensure company disciplinary, grievance, absence, and counselling procedures are implemented and actioned appropriately.● To ensure legal compliance with employment law in all personnel practices, ensuring full compliance of all health and safety matters including reporting and recording all health and safety incidents.● To control and monitor the store staffing in accordance with the staffing budget/allowance.● To implement and maintain company merchandising standards as per the company guidelines, and to show you are commercially aware and driven to push sales.● To assist in the control, monitor and record of all stock movements, losses and adjustments related to the store and to keep shrinkage levels to a minimum.● To assist in the recruitment, induction, and all training processes in the store, and to encourage the personal development of individual team members. ● To ensure all staff are appraised in accordance to company guidelines.● Responsible of securing and opening the premises including out of hour alarm activations, and all aspects of security in accordance to company guidelines.● To ensure that all team members aspire to and deliver "Outstanding Customer Service" by asking brilliant questions at all times. ● To attend out of hour training sessions with the store team.

Responsibilities were:● To monitor and maintain excellent store standards, sales performance and presentation of the team.● To ensure all internal communications and task are completed within the relevant timescales.● To seek opportunities to improve brand awareness in the local community.● To ensure company disciplinary, grievance, absence, and counselling procedures are implemented and actioned appropriately.● To ensure legal compliance with employment law in all personnel practices, ensuring full compliance of all health and safety matters including reporting and recording all health and safety incidents.● To control and monitor the store staffing in accordance with the staffing budget/allowance.● To implement and maintain company merchandising standards as per the company guidelines, and to show you are commercially aware and driven to push sales.● To assist in the control, monitor and record of all stock movements, losses and adjustments related to the store and to keep shrinkage levels to a minimum.● To assist in the recruitment, induction, and all training processes in the store, and to encourage the personal development of individual team members. ● To ensure all staff are appraised in accordance to company guidelines.● Responsible of securing and opening the premises including out of hour alarm activations, and all aspects of security in accordance to company guidelines.● To ensure that all team members aspire to and deliver "Outstanding Customer Service" by asking brilliant questions at all times. ● To attend out of hour training sessions with the store team.

Responsibilities were:● To oversee stock takes for all stores. (37 stores at the time).● To produce a true stock result by counting stock accurately and methodically.● To assist the senior stock and compliance auditor in completion of all audit administration checks as requested.● To assist other stock and compliance auditors in stock taking procedures.● To ensure all stock take equipment is up-to-date and ready for stock counting.● Review stock taking reports for discrepancies and amend stock file accordingly.