As an interim executive I provide hands-on support and leadership while collaborating with all stakeholders to ensure stable operations of client organizations during times of crisis or change. As a fresh pair of eyes I am able to provide unbiased insights into the organizations strategic planning, revenue generation, training and development, and change management. I help steer the organization in the right direction while at the same time, laying the groundwork for the success of the… Show more As an interim executive I provide hands-on support and leadership while collaborating with all stakeholders to ensure stable operations of client organizations during times of crisis or change. As a fresh pair of eyes I am able to provide unbiased insights into the organizations strategic planning, revenue generation, training and development, and change management. I help steer the organization in the right direction while at the same time, laying the groundwork for the success of the incoming permanent executive.I specialize in mentoring teams, ensuring maximum involvement of each member, to improve performance, overcome obstacles and achieve organizational goals. I create and deliver training to frontline staff that ensures a client first perspective and generates increased revenues and customer satisfaction. I help organizations plan and execute strategic changes ensuring individuals understand and buy into the process.Examples of the value provided to clients include:• Augmented annual revenues by 900% in 18 months as a result of strategically repositioning struggling charitable organization. • Raised a million dollars more compared to previous year as Interim Executive Director leading all aspects of a provincial charity’s 50th anniversary event.• Enhanced client’s average sale by 25% through development of sales protocols and sales training programs.• Modernized a Society’s governance framework and instituted a board development program doubling board engagement and diminishing administrative oversight by 12.5%.• Led six-member cross-functional team that spearheaded implementation of a new strategic plan that overhauled every aspect of the organization, achieved 80% adoption of new processes within 6 months.• Performed Interim General Manager role for company that lost 60% of their revenues when clients failed to transition to new owners, wrote and executed business plan that returned profitability in 9 months. Show less

As the President of Digitech Renewable Printer Cartridges, I supervised day-to-day operations of the organization and lead a transformation of the company from struggling local manufacturer servicing downtown Vancouver to a regional brand with multiple franchised locations servicing Western Canada.My priorities included developing and executing growth strategies, supervising sales, production and client services teams, evaluating training needs and conducting training sessions to… Show more As the President of Digitech Renewable Printer Cartridges, I supervised day-to-day operations of the organization and lead a transformation of the company from struggling local manufacturer servicing downtown Vancouver to a regional brand with multiple franchised locations servicing Western Canada.My priorities included developing and executing growth strategies, supervising sales, production and client services teams, evaluating training needs and conducting training sessions to improve productivity and efficiency, and promoting a productive working environment.Select accomplishments:• Hired best-fit sales professional and created custom sales training programs to nourish individuals’ skills and capabilities, which resulted in an increase in total revenues by 300% in first 4 years. • Introduced clients to processes designed to better manage their inventory, increasing client retention from 20 to 48 months while reducing delivery costs by 50%.• Accomplished product success rate of 97.5%, 40% higher than industry average, through initiation of a written manufacturing and review process to quickly identify and resolve root causes. • Enabled obtaining ISO 9001 Quality Management Certification by designing and composing effective written processes for all tasks.• Synthesized customer insights to develop digital and physical brand assets including: iconic logo, vehicle branding, reusable packaging, environmental policy and redesigned website augmenting market share.• Administered HR strategy to improve employee satisfaction and retention shrinking turnover by 50% the first year, and enhancing average length of service from 9 to 40 months. Show less

I owned and operated five locations of the British specialty retailer. I conceptualized and delivered training and development programs for front-line staff to accelerate individual’s sales performance and maximize customer satisfaction. Collaborated with other Franchisees to identify system wide operational problems and negotiated with Franchisor for national resolution. Stores outperformed national average for sales increases.