Technical Account Manager
Current• Managed account teams for new communications deployment • Managed embedded base customer upgrades • Sales & Design Engineer for Voice and Multi-Media Contact Centers • Contact Center consultation & optimization• Managed customers in multiple geo-redundant data centers • Developed cost and margin analysis for subscription-based services • Managed capacity planning for IaaS compute and scalability • Order Review & Purchasing Optimization • Developed and managed roadmaps for Voice and Contact Center end customers