Partnered with and provided dedicated support to high-profile enterprise customers globally (B2B), addressing complex account management, billing, reporting and cost related queries for EMEA / Global customers.Developed strong relationships with customers based on trust and respect.Delivered continuous improvement, training and cost management with selected high-profile customers in my role as dedicated support agent to those accounts.Identified and documented areas for improvement (internal and external).Specialised in cost optimisation and account structure management.Initiated and managed projects that improved support processes, while working directly with service and business development teams, to enhance customer cost control experiences on AWS.Developed processes and guides that enhanced AWS enterprise customer experiences with cloud cost reporting, cost management and optimization.Worked closely with relevant sales and technical teams supporting customers in their cloud journey: migrating to cloud, excelling operationally and innovating through technology.Onboarded high-profile customers across EMEA to Enterprise Support, and conducted training when required.

Took ownership of escalated customer issues, ensuring prompt and professional resolution.Performed deep-dive analysis on selected customer issues, gathering and documenting lessons-learned and ensuring update of internal reference materials and processes where necessary.Provided prompt, efficient, detailed, customer-oriented service to AWS customers.Drove new projects to enhance customer experience and deliver process improvements .

Provided prompt, efficient, detailed, customer-oriented Account & Billing Support to AWS customers.Collaborated with other customer support teams to ensure a consistent and high-quality level of support.Worked with customers to understand how they use AWS services, and provided valuable feedback to business and development teams.Acted as an advocate for customers, reporting and acting on observed areas for improvement.Actively sought solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer.

Investigated and profiled new markets and corporate targets within Northern Ireland and Leinster.Compiled reports detailing activities in new markets.Created sales leads through determining customer requirements and liaising with company engineers to identify optimal solutions.Acquired CAD designs for submission to engineering department to quote for work.Established network of contacts and promoted Fabricated Products as a Market Leader in their field.

Profiled new corporate targets and protected and developed the commercial waste business in the North-East Region.Delivered business to business growth.Delivered significant reduction in outstanding debts through effective communication and customer liaison.Managed major key accounts.Designed and implemented a credit control system on own initiative which resulted in changes in credit control practise throughout the group.Performed waste management audits on customer sites.Recommended and implemented new procedures to exceed customer waste recycling targets.Presented monthly reports to customers on their waste management activities in accordance with EPA and County Council requirements.Investigated and resolved customer issues.Built strong relationships with new and existing customers and operated in a confident and professional manner.Established network of contacts to develop profile of industry.Held on to critical accounts despite fierce competition and attained new customers from competition. Secured several long-term contracts.

Managed key accounts and developed and maintained long-term relationships with key customers.Established large networks of contacts from which I secured early leads on new projects.Estimated project costs and formulated all quotations.Developed expertise in application and installation of diesel, electric and hydraulic water pumps as used in the civil engineering and construction industry.Surveyed major construction sites and advised and engineered appropriate de-watering solutions.Provided after sales care and technical backup.Ensured that the image and profile of the company was always held in high regard .Maintained budgets of €4500.00 per day through sales and hire and increase clients base.