New business and key client interface. Managing supplier relations to deliver on client objectives, and ensuring the operations teams deliver a quality service efficiently.

Leading and developing the groups logistics offering, responsible for delivering service excellence to clients, driving new business growth and maximising operational efficiency.

Supporting multi-channel content providers in the creation and ongoing management of cost effective, sustainable supply chain solutions.

Supporting this operational team of this award winning global shipping specialist.

Responsible for client management and business integration within a market leader in the newsstand supply chain• Primary interface between the business, publishing clients and fulfilment service providers• Understanding clients’ individual commercial model in order to formulate newsstand strategy• Creating and delivering trade marketing plans that drive newsstand performance• Interpretation of analytics and forecasting data in order to identify market trends and opportunities• Management of internal and external resource to meet client objectives• Responsible for operational aspects of transitioning new clients into the business• Assessing process and system fit and identifying change requirements to minimize business disruption• Balancing service expectations / cost to serve, discussing integration options internally and externally• Active involvement in business pitches and board level strategic reviews• Recruitment, appraisal, training, development and coaching of team members

Responsible for ensuring clients were aware of latest supply chain developments / pressures• Managed team responsible for ensuring clients’ products were allocated effectively• Advised on the level of stock required to achieve newsstand objectives• Discussed availability and waste levels with wholesale and retail trading partners• Involved in driving industry sales based replenishment developments• Represented business on numerous internal and external supply and copy management forums

Responsible for setting up and running new department, managing transition and nurturing and developing new talent• Managed merger of quality control and call centre functions and headed up the new department• Established department as a ‘nursery department’ for the wider business• Identified opportunity and brought outbound sales monitoring campaigns in-house• Responsible for managing and developing permanent team of twelve, including two line managers, and a similar amount of temporary resource for the duration of sales monitoring campaigns

Responsible for day to day running of the company’s quality control department• Ran team which prompted timely actions and ensured minimum standards across the business• Created cross-business induction and training programme, which is still in place today• Chaired business wide planning and review groups