•Manage multiple clients needs each day in a fast-paced industry (400-500 guests and 150-200vehicles/day) while keeping customer satisfaction the top priority.•Built trusted relationships as the face of the business for 15 high-end restaurants in Fairfield andWestchester counties•Collaborated with Michelin Star Restaurant Management teams to remedy parking compliance challenges and sensitive circumstances (Celebrity/High Net Wealth Individual Appearances, Accident and Insurance Reporting, and Revenue Growth Analytics).•Design innovative strategies to utilize limited space efficiently leading to increased customer capacityand generating revenue growth.•Led a team of 30+ employees through education and implementation of company procedures, accidentclaims, and customer service best practices including new hire training/manual car training.

• High conversion rate turning CRM leads into appointments.• Managed all incoming leads, complex customer Internet sales requests, resulting in increased sales.• Analyzed CRM numbers and reported to the Director of Finance daily.• Developed and implemented strategies from our CRM with the General Sales Manager to increaseefficiency and percentage of closed business.•Consistently had the top Customer Service Index Score in the Sales Department month overmonth.

• Sold and negotiated purchase pricing, specializing in Electric Vehicle Sales and Out of State/Businessdeals.• Demonstrated products by explaining characteristics, capabilities, and features, taking test drives, andexplaining warranties and additional services.• Drove sales by understanding client needs, providing solutions, overcoming objections, and asking for the business/closing business.• Consistently had the highest CSI Score in the Sales Department month over month and 5 stars on Dealer Rater