Dave Mcsween Email & Phone Number

California, United States

San Francisco Bay Area

-Built and drove transition to a new software supplier renewal/engagement calendar, resulting in improved contract visibility and enhanced efficiency in negotiation processes for ~400 vendors.-Provided analytical support to procurement decisions, creating detailed reports and forecasts to support strategic planning and showcase team accomplishments.-Managed end-to-end procurement of SaaS products, traditional software, and associated support contracts. Collaborated with stakeholders, legal, finance teams to negotiate optimal contract terms and conditions, ensuring alignment with organizational needs.-Maintained strong relationships with software and SaaS vendors, managing communications and resolving any issues or conflicts effectively.-Ran RFP processes, evaluating and shortlisting vendors based on technical capability, pricing, and alignment with stakeholder objectives.-Managed business reviews/vendor performance evaluation process, ensuring adherence to service level agreements and maintaining high-quality service.

San Francisco Bay Area

-Developed and maintained strategic partnerships with technology vendors, focusing on data center space, data center equipment, office network builds, and telecom/internet circuits.-Responsible for datacenter and office network hardware purchasing, collaborating with vendors and internal stakeholders to execute purchase processes while meeting logistical needs and site opening deadlines.-Managed contract negotiations with technology vendors, securing optimal terms and conditions while maintaining budget constraints.-Developed and maintained source to pay policies and procedures for technology vendor management and internal requests.-Collaborated with cross-functional teams to ensure technology vendor services meet organizational needs, balancing cost, performance, and risk.-Managed and resolved vendor-related issues, taking proactive measures to mitigate future problems.

San Francisco Bay Area

-Designed and implemented efficient IT supply chain strategies, optimizing global distribution of IT assets.-Implemented IT asset management system and policies, maintaining accurate visibility and reporting of thousands of assets across numerous domestic and international locations.-Coordinated with various stakeholders, including suppliers, carriers, and customs, to ensure timely and compliant delivery of IT equipment while mitigating supply chain disruptions.-Managed vendor relationships to ensure the highest quality of products and services, effectively negotiating contracts that resulted in cost savings.-Trained and mentored team members, fostering a culture of continuous learning and growth.-Managed the disposal/e-cycling of outdated IT equipment in compliance with environmental and data privacy regulations.-Conducted regular audits of the IT logistics process to ensure adherence to company policies.-Successfully led numerous large-scale IT equipment deployments for new business sites or company acquisitions across various countries, ensuring minimal downtime and disruption.

Walnut Creek Ca

-Managed customer relations in high-stress situations, effectively addressing and deescalating complaints to maintain positive brand reputation.-Provided high-quality technical support for Apple products, resolving customer issues efficiently and professionally. Conducted pre- and post-repair check-ins with customers, providing clear communication on repair timelines, costs, and processes.-Coordinated Genius Bar appointments and managed the Genius team schedule to ensure smooth operations and optimal customer service.-Tracked and analyzed Genius Bar performance metrics, identifying areas for improvement and implementing solutions to enhance customer satisfaction.-Managed inventory of spare parts and accessories, ensuring adequate stock levels to meet repair needs.-Ensured compliance with company policies and procedures in handling customer data during device repair processes.-Worked closely with the store management team to align Genius Bar operations with overall store goals and strategies.

Certification, Commercial Contracts Fundamentals, A

Bachelor Of Science (Bs), Applied Computer Graphics

Education record

Education record