Dave Midlikowski Email & Phone Number

Summary of QualificationsMore than twenty-eight years as an individual contributor, project manager, senior manager and executive manager in the information technology services industry. Proven leader in the business and technical facets of information technology services including; IT outsourcing, client support, application service delivery, application development, business continuity, vendor management, compliance, and data center operations.Core Competencies• Staff Leadership • Strategic Planning • Client Relationship Management• IT Security & Compliance • Program & Project Management • Business Continuity• Service Desk Management • Budget Management • Data Center Operations• IT Service Management • Application Service Delivery • Vendor Management

Based In Brown Deer Wisconsin

Executive manager in organization's Global Technology Operations area responsible Operations and Service Management functions including Onshore and Offshore Command Center Services, Mainframe Operations, Incident Management, and Problem Management.Responsible for staff and budget management of 500+ person global IT Service Management (ITSM) teams.• Management of system operations staff monitoring infrastructure and applications at strategic centers in the US and UK.• Management of enterprise incident and problem management functions supporting US and EMEA service delivery.• Management of systems operations functions (batch job scheduling, tape operations, operations tool support, etc.) for strategic centers in the US and UK.

Milwaukee

Headquartered in Milwaukee, WI, VCPI solves business challenges with technology and beyond for more than 1,900 providers of post-acute care in 45 states. Founded in 2000, VCPI is a wholly-owned subsidiary of Extendicare REIT, one of the largest operators of long-term care, home health and assisted living communities in the U.S. and Canada.VCPI is the industry leading Total Solution Provider of IT solutions to the Long Term Post Acute Care, Assisted Living, and Skilled Nursing Home industry.* Application Hosting - Currently host over 200 app's on behalf of our customers in U.S. and Canada.* Help Desk/Application Support - 24x7 support for all customers/end users.* Telecommunications* Disaster Recovery and Business Continuation* Messaging SolutionsThe organization's Operations teams include of Technology Engineering, Consulting Services, Project Management Office, Account Management, Service Desk, and Technology Operations groups.

Milwaukee

• Responsible for staff and budget management of 140+ employee data center operations, technology operations, client support and application service delivery organization.• Manager of corporate business continuity program and staff.• Manager of multiple application service delivery and support teams.• Manager of corporate ITIL based incident, problem and change management processes.• Direct client interaction in support, consultation and sales situations.• Program manager for major data center technology consolidation project.• Program manager for consolidation of operations of four data centers into single location.

B.S., Computer Science/Mathematics

Associates Degree, General Studies