Providing strategic leadership and oversight of the College’s Information Technology systems as well as the Marketing & Student Recruitment Department. Responsible for the development and implementation of the College’s multi-year IT plan ensuring that the College’s IT infrastructure is both robust and current. Drives innovation throughout the organization by facilitating broad, creative thinking, motivating and aligning cross functional teams on strategic and operational priorities while focusing on continuous improvement initiatives.

Providing strategic leadership and oversight of the College’s Information Technology systems. Responsible for the development and implementation of the College’s multi-year IT plan ensuring that the College’s IT infrastructure is both robust and current. Drives innovation throughout the organization by facilitating broad, creative thinking, motivating and aligning cross functional teams on strategic and operational priorities while focusing on continuous improvement initiatives.

As Interim Director Human Resources, I was responsible for providing support for the Human Resources Department to align with the College’s strategic direction and operational priorities.

Primary individual responsible for managing the Operations and Infrastructure Teams delivering first class, professional customer service and information technology infrastructure to the College community. Supervised the workload of the team, allocating team members to optimize service provision. Planned, organized, and coordinated goals for all Team members. Monitored the changing needs of the College community and communicated with both internal and external customers to identify areas for improvement and implemented those improvements. Ensured that the Team followed established procedures for each request, adhering to agreed Service Level Agreements. Ensured statistical information was produced and analyzed on a regular basis to assist in evaluating the efficiency of the Team. Provided coaching, feedback and disciplinary action as appropriate or required.Accountabilities:• Planned and implemented Service Level Agreements and Service Catalog • Planned and implemented wireless expansion to accommodate 5,000+ concurrent devices • Planned and implemented Storage Area Networks for College server environment • Planned and implemented Virtual Desktop Infrastructure (VMware Horizon) • Planned and implemented Next Generation Firewall to enhance infrastructure security • Planned and implemented core networking redesign to facilitate growing infrastructure • Developed and implemented Information Technology Disaster Recovery and Business Continuity Plan• Effective management of departmental budget• Chair of IT Change Management Committee

Technical hands-on leader responsible for assisting local and remote staff with technical problems ranging from Mac troubleshooting, Conference Room A/V support, and office network connectivity. Building the East Coast team and oversees day-to- day IT operations for the region. Collaboratively working to define support best practices, drive adherence to process, and act as a strong lead for IT projects.Senior IT contact in the region, exhibiting a high level of professionalism in providing excellent customer service and exercises sound judgment to provide timely resolution of problems. Sound understanding of the office culture and maintaining excellent relationships with global customers, business partners, and IT team members.

Primary individual responsible for managing the Operations and Infrastructure Teams delivering first class, professional customer service and information technology infrastructure to the College community. Supervised the workload of the team, allocating team members to optimize service provision. Planned, organized, and coordinated goals for all Team members. Monitored the changing needs of the College community and communicated with both internal and external customers to identify areas for improvement and implemented those improvements. Ensured that the Team followed established procedures for each request, adhering to agreed Service Level Agreements. Ensured statistical information was produced and analyzed on a regular basis to assist in evaluating the efficiency of the Team. Provided coaching, feedback and disciplinary action as appropriate or required.Accountabilities:• Planned and implemented Service Level Agreements and Service Catalog • Planned and implemented wireless expansion to accommodate 5,000+ concurrent devices • Planned and implemented Storage Area Networks for College server environment • Planned and implemented Virtual Desktop Infrastructure (VMware Horizon) • Planned and implemented Next Generation Firewall to enhance infrastructure security • Planned and implemented core networking redesign to facilitate growing infrastructure • Developed and implemented Information Technology Disaster Recovery and Business Continuity Plan• Effective management of departmental budget• Chair of IT Change Management Committee• Member of Union College Committee (Support Staff), Employee Relations Committee, College Risk Management Committee, and Information Systems Steering Committee

Primary individual responsible for the College’s client and security infrastructure strategy, design, and architecture. Ensured the reliability, availability, and operations of the College client and security infrastructure. Provided 3rd level technical support, consultation, and leadership on a College-wide basis. Proposed and evaluated technology and methodology changes to improve the effectiveness and efficiency of the College client and security services. Provided support and backup to other 3rd level staff as required. Provided senior leadership to IT staff as required.Accountabilities:• Developed strategy for Windows 7 Deployment to all College computers• Project lead for anti-virus refresh – planning, implementing Trend Micro deployment to 1200+ computers• Project lead for the deployment of Office 2007 to 1200+ computers• Project lead for the standardization of all client images for 1200+ computers• Implemented Microsoft SCCM 2007 to provide software deployment, security patches, and inventory for all College computers and servers• Implemented Remote Assistance for all College computers to increase Helpdesk efficiency• Implemented documentation procedures for all College supported software packages• Implemented changes to Client Image procedures to maximize technician output• Provide backup to both the System Administrator and Network Administrator• Resolve daily level three support issues• Responsible for the Microsoft Campus Agreement• Implemented IPsec VPN for increased security for remote users• Assisted with customizing Helpdesk tool (C2 Solutions)

Provided support of the information technology infrastructure to the College community, including specification, installation, maintenance, troubleshooting, and repair. Worked with other senior IT members to implement, manage, and maintain the College’s network infrastructure and the system infrastructure. Research technology trends and worked with tier one vendors to understand product development direction and determine the best option for upgrades to the College’s infrastructure. Interacted with vendors to ascertain pricing for purchases and prepare all purchase requisitions for all IT equipment acquired by the College. Coordinated the equipment layout, installation, and maintenance for the IT Data Center.Accountabilities:• Assisted with Novell to Microsoft migration (file server, directory services, client changes)• Assisted Network Administrator with deployment of VLAN’s across the College network• Provided backup to both the System Administrator and Network Administrator• Deployed new tape backup solution (HP hardware with HP Data Protector)• Requisitioned purchases for all College hardware (network, server, client) - $250,000 per year• Provide infrastructure support for Active Directory, DHCP, DNS

Provided 2nd level support for personal computer desktops/laptops/peripherals, network equipment, and some server components. Responsible for deploying desktop operating systems/hardware, supporting email systems, and updating IT documentation. Responsible for College desktop software – inventory, support, maintenance, licensing, and vendor technical support. Provided one-on-one and group training sessions for end users. In addition, provided direction for 1st level support. Accountabilities:• Planned and implemented wireless network (HP ProCurve) across the College campus• Planned and deployed BlackBerry Enterprise Server (4.x)• Assisted System Administrator with server virtualization project (VMware ESX)• Provided backup to both the System Administrator and Network Administrator• Planned and implemented the physical network design for the main IT Data Center• Coordinated and oversaw implementations of new technologies (desktops/laptops, handheld devices, multimedia devices)• Requisitioned purchases for all College hardware (network, server, client) - $250,000 per year

Hired to perform the duties of hardware/network administrator for the college computing infrastructure and ensure the reliability, availability, security, and operation of the college network infrastructure including workstations and network equipment. Proposed and evaluated technology and methodology changes to improve the effectiveness and efficiency of the college network and technology services.Accountabilities:• Installed and configured new network core router (Cisco 7603)• Project lead for LAN extension to new technology wing• Researched possible solutions for Poe and started implementation plan• Installed, configured, maintained, and supported hardware and software systems including switches, routers, and workstations across the College network