Dave Moore Email & Phone Number

Tauranga, Bay Of Plenty, New Zealand

As the Corporate Commercial Service Owner, I lead a new team of Contract Managers (Domain Principles) with support from a Business process Specialist. This is a complex commercial environment in which IR engages with Providers to provide goods & services, achieving broader and sustainable outcomes.

Tauranga, Bay Of Plenty, New Zealand

As a National Lead, I represent the largest stake holder group within Inland Revenue on the Strategic Enterprise Property Programme (SEPP) Steering Group. The Steering Group has governance as to the design, development, implementation of medium to large initiatives aligned to Inland Revenues strategic goals and objectives.

Wellington & Wairarapa, New Zealand

In this new role I lead a team of 270+ across New Zealand in the delivery of a range of core functions that spans business planning workflow, centralised operations, analytics and reporting, technical advice, customer experience design, business channel management, tactical support, process integrity, and business event and incident management. I have been instrumental in communicating change functions and processes to staff, to support a focus on continuous improvement and both personal and… Show more In this new role I lead a team of 270+ across New Zealand in the delivery of a range of core functions that spans business planning workflow, centralised operations, analytics and reporting, technical advice, customer experience design, business channel management, tactical support, process integrity, and business event and incident management. I have been instrumental in communicating change functions and processes to staff, to support a focus on continuous improvement and both personal and business development. Designing, developing and implementing an organisational shared service business capability, I lead the delivery of a broad range of services and advice to a large and diverse customer orientated business. I am also the Business Continuity Owner for Inland Revenue, involved in extensive planning and governance to ensure business and performance is maintained during periods of significant disruption. Show less

Wellington & Wairarapa, New Zealand

As the Manager of the large Early Debt Management business units and acting as the National Collections Manager I led a business unit with over 900 staff comprising tax and social policy professionals, collecting overdue and outstanding legal and financial obligations for the revenue of central government. I was responsible for preparing and finalising the budget, overseeing operational plans, mentoring and coaching senior leaders, driving strategy and embedding an engaged and motivated culture… Show more As the Manager of the large Early Debt Management business units and acting as the National Collections Manager I led a business unit with over 900 staff comprising tax and social policy professionals, collecting overdue and outstanding legal and financial obligations for the revenue of central government. I was responsible for preparing and finalising the budget, overseeing operational plans, mentoring and coaching senior leaders, driving strategy and embedding an engaged and motivated culture that is client centric. This senior, complex and multidimensional role provided me with the opportunity to achieve:• High level of financial management to deliver outcomes within budgets • Managed capacities and capabilities to achieve or exceed a number of central government performance targets • Challenged and created debate as to the management and assignment of capacities across the business unit to enhance capabilities and agility across the Collections (>900 staff)• Created and embedded the Reward and Recognition framework for Collections to increase engagement and the retention rates Show less

Christchurch

This role involved the management of operational functions in the Early Debt Management business unit, developing and implementing the business plan with associated operational and governance practices. I drove a focus on strategy across numerous streams of decision-making, creating a framework of continuous improvement to optimise business efficiency and effectiveness. Coaching and mentoring 11 operational teams across 4 physical sites; I was again responsible for all HR functions. I managed… Show more This role involved the management of operational functions in the Early Debt Management business unit, developing and implementing the business plan with associated operational and governance practices. I drove a focus on strategy across numerous streams of decision-making, creating a framework of continuous improvement to optimise business efficiency and effectiveness. Coaching and mentoring 11 operational teams across 4 physical sites; I was again responsible for all HR functions. I managed an annual operating budget of just under $10m in addition to overseeing $170m in cash collections every year.• Instilled a strong focus on governance as co-owner of the Business Continuity Plan (BCP) for Collections and as manager of business risk and business management controls• Introduced, designed, developed and implemented a solution to actively increase productivity, quality and cost effectiveness, resulting in an increase to cash collection by 36%• Achieved and exceeded bi-lateral and organisational targets and objectives, including a 46% higher return on investment than target and stretch case closure targets for the last 2 financial years• Awarded the Stella Award for leadership by the Commissioner of Inland Revenue in 2015 • Launched the ‘Time is Ticking’ campaign, an external marketing initiative that promoted key tax dates for members of the public resulting in increase to on time payments Show less

Christchurch

Seconded into the role of Services Manager I led a business unit of 40 Advisors and Analysts specialising in operational workflow management. I oversaw a number of key initiatives to enhance workforce planning by improving the telephony systems and associated platforms to effectively manage inbound voice channels implementing performance goals and objectives and leading a number of training and organisational development programmes to increase levels of staff engagement.My achievements… Show more Seconded into the role of Services Manager I led a business unit of 40 Advisors and Analysts specialising in operational workflow management. I oversaw a number of key initiatives to enhance workforce planning by improving the telephony systems and associated platforms to effectively manage inbound voice channels implementing performance goals and objectives and leading a number of training and organisational development programmes to increase levels of staff engagement.My achievements include:• Developed a business unit operational platform structure and plan across 5 physical sites • Increased staff engagement by over 20%• Instilled a culture of capability, ‘can do’ and success by regularly liaising and communicating with staff• Created purpose, vision and infrastructure to support robust delivery of services through the development of capability and enhanced processes and systems • Reached annual targets in the telephone service that had not previously been achieved by implementing a new framework that improved efficiency and instilled a culture of purpose, productivity and success Show less

Christchurch

Moving into the Collections Team Leader role I oversaw the legal requirements as the decision maker in respect to trading entities, ensuring compliance with Inland Revenue regulations. I was also responsible for leading internal communications, marketing and rebranding initiatives in addition to launching technology based programmes to increase the Inland Revenues visibility and reach. I managed multiple stakeholders both internal and externally to support change programmes and was the promoted… Show more Moving into the Collections Team Leader role I oversaw the legal requirements as the decision maker in respect to trading entities, ensuring compliance with Inland Revenue regulations. I was also responsible for leading internal communications, marketing and rebranding initiatives in addition to launching technology based programmes to increase the Inland Revenues visibility and reach. I managed multiple stakeholders both internal and externally to support change programmes and was the promoted into the role of Collections Manager Operations. Show less

As a Team Manager for ACC I led and motivated 10 Case Managers in the management of claims to provide medical, vocational and social rehabilitation. I was responsible for all HR functions including performance management, on the job coaching, training, recruitment and disciplinary proceedings and embedded a culture of high productivity and performance. In addition to focusing on improving internal processes and systems, I also regularly represented ACC in mediation and review hearings… Show more As a Team Manager for ACC I led and motivated 10 Case Managers in the management of claims to provide medical, vocational and social rehabilitation. I was responsible for all HR functions including performance management, on the job coaching, training, recruitment and disciplinary proceedings and embedded a culture of high productivity and performance. In addition to focusing on improving internal processes and systems, I also regularly represented ACC in mediation and review hearings, facilitating open discussions to ensure resolution was achieved and adhered to the legislation. My successes at ACC include:• Developed a new framework to effectively manage claims in excess of 12 months, creating key interventions to target medical, social and vocational needs in addition to increasing engagement with clients• Recognised for effective management and leadership with a subsequent secondment into the ACC Branch Managers position in Greymouth for a period of 5 months Show less

Bachelor Of Applied Management (Currently Completing)

Police Diploma

Univerity Entrance