Manage and deliver Avaya technology to help provide an amazing customer experience.

Prioritize business efforts to deliver value through technology. Act as a subject matter expert for tooling in the contact center space, and provide guidance to the business on how they can best leverage the new tech. Focused primarily on CRM, IVR, Quality Management, WFM, Reporting, and Analytics.

Implementing and managing technology solutions for Walmart Retail Tech.

Facilitate customer and store facing queues as well as perform quality analysis on those queues. Develop training documents that incorporate multiple adult learning modules in order to accommodate different learning styles. Work closely with strategy managers and business partners to create and analyze metrics for customer interactions.

Coordinated with clients to meet general landscaping needs as well as specializing in edible landscape to provide form along with function.

Coordinated an inventory of 250+ different items, assisted with management of 20 employees and dealt with a myriad of promotional and educational activities.