Dave Moyle Email & Phone Number

Product Development and MarketingProduct Portfolio manager for data products, including Frame Relay, ATM, and IP-MPLS. Responsible for market and sales forecasting, product development and marketing of said products. Worked as part of a team to transition legacy data products to an all IP environment. Responsible for Life-cycle development planning for data products. Experienced in international and domestic contract development and partnering with external companies. Generated Business Cases (finance, forecasting and market analysis) for new products and existing product augmentation. Acted as liaison between Sales and Operations to ensure quality customer

Technology Services, IP Edge InfrastructuresEngineering Team Lead for IP-VPN product. Designed, developed and implemented Network Management Systems to support of Provisioning and Management of the IP-VPN products. Performed product research, including RFI and RFP creation, submission and evaluation. Responsible for writing Project Authorizations, Network Planning Letters. Co-wrote Engineering plans. Design member for Network-based DDoS mitigation platform.

IP Product EngineeringPerformed Project Management for Product Engineering in support of the entire Technology Services department. Managed projects for new Sprint products as well as Alliance projects between Sprint and its Alliance Partners, including Sun Microsystems, BroadVision, and Cisco. Assisted in development of E|Solutions Program Management Processes and Procedures.

Program Managed Projects for the Customer Care Department, including Network Operations, Customer Service, Operations/Engineering, Install Coordination and Field Operations. Was responsible for transition from the Remedy/Eftia system to the implementation of Clarify Trouble Ticketing system and Metasolv Order Management system as it pertained to Field Operations and Install Coordination. Wrote, compiled and edited the Field Operations Technical Handbook. Responsible for auditing Database Integrity for the company's order management system and trouble-ticketing system.

Managed Field Operations for all Installations and maintenance of CPE; augmentation and maintenance of Collocation equipment in 500 Central Offices within the Verizon footprint. Developed and coordinated process and procedure between Field Operations and other departments. Responsible for 8 Service Managers and approximately 50 Field Technicians. Served as primary point of contact between NAS and the service vendors that assisted in installations.

Managed personnel for Y2K compliance evaluation, upgrade and testing of Internet and managed data frame-relay network CPE numbering over 2000 sites. Developed procedures and process plans for above Internet CPE project. Developed Scope of Work expectations for the evaluation and upgrade of CPE for 3 national product and service vendors. Developed procedures for the upgrade of CPE to be utilized by the above vendor's field technicians. Performed above work and Senior Engineer in addition to Project Management. Performed audit of Managed Data Network to evaluate Y2K compliance, compiled up-to-date customer WAN information and ensure all links were properly configured. Ensured customer nodes were in proper management systems (Ciscoworks) and that SNMP was properly configured.

Primary support for Internet customers, encompassing software configuration, DNS registration and trouble-shooting. Handled IP addressing issues, including subnetting, allocation and Internic updates. Performed Cisco router configuration, programming and trouble-shooting. Certified in HP OEMF System Administration managed and developed network monitoring system for the Data Services Group utilizing SNMP, HP Openview and HP OEMF to support dedicated Internet customers. Coordinated field dispatch for outside plant maintenance. Provided support for Field Engineers and Technicians on hardware including Cisco Routers, RND LAN and WAN devices, CSU/DSUs, Cal-Mic and Innova microwave radio transceivers, as well as general Internet and computer support. Developed initial procedures in Network Operations for issues regarding Data Services.

Worked for the National Rural Telecommunications Cooperative performing IT Support. Responsible for supporting 150 local and remote users, performing on-call trouble-shooting and installations. Hardware support encompassed desktops, laptops and servers, as well as a wide variety of peripheral devices. Software support was primarily for Lotus cc:Mail, the Microsoft Office suite and a number of other job-specific software packages.

Specialized in trouble-shooting Macintosh system software and hardware issues for home users and public schools, including but not limited to Internet connections. Installed educational systems for Diversified Computers, Inc.

Performed various duties including chief computer / artillery fire control for combat training simulations. Acted as company clerk maintaining company personnel, training and performance data, as well as performing duties as database administrator.

Bachelor Of Science (B.S.), Network Security, 3.8

Activities and Societies: Phi Theta Kappa Golden Key Honour Society

Associate Of Arts (A.A.), Information Systems, 3.75