20 years’ experience to draw from learned during various roles in a large fast-paced policing environment. Main responsibilities are to manage, co-ordinate and oversee service delivery for the operational floor by proactively balancing resources against the operational demand, dynamically responding to peaks in demand and providing a consistent and supportive leadership approach for staff. To motivate a team of Team Leaders and Communications Officers, driving performance to ensure appropriate resource deployment to reports of incidents and crimes. Always assessing against standard operating procedures and policy and ensuring these are current and fit for purpose against an ever-changing environment throughout areas of business review/development. Determined team player who communicates effectively at all levels to elicit and inform accurately. Experienced at identifying risk, report writing, extracting data and seeing the bigger picture along with the ability to track key issues to highlight areas of risk. A skilled communicator who identifies performance improvements and make recommendations for change based on practitioner and leadership objectives. Sharp and enthusiastic leader and team player, eager to contribute to team success through hard work, attention to detail and excellent organisational skills with an urgency to complete projects on time. Organised and dependable candidate successful at managing multiple priorities with a positive attitude seeking to provide a first-class service to the public. Skilled in working under pressure and adapting to new situations and challenges to best enhance organisational performance.
Public Sector
-
Team ManagerPublic Sector Mar 2001 - PresentMaidstone, England, United KingdomManage, co-ordinate and oversee service delivery by proactively balancing resources against the operational demand, dynamically responding to peaks in demand and providing a consistent and supportive leadership approach for staff. Motivate a team of Team Leaders and call centre staff, driving performance to ensure appropriate SLA's are achieved. Complaint investigation and resolution. Staff welfare, coaching, mentoring and training. Customer service focused. Team working and collaboration, emotional awareness.
Dave Nel Skills
Dave Nel Education Details
-
Canterbury ChristchurchBusiness Studies
Frequently Asked Questions about Dave Nel
What company does Dave Nel work for?
Dave Nel works for Public Sector
What is Dave Nel's role at the current company?
Dave Nel's current role is Contact Centre Manager.
What schools did Dave Nel attend?
Dave Nel attended Canterbury Christchurch.
What are some of Dave Nel's interests?
Dave Nel has interest in Outdoor Activities, Hiking, Animal Welfare, Mountain Biking.
What skills is Dave Nel known for?
Dave Nel has skills like Microsoft Office, Management, Microsoft Excel, Leadership, Microsoft Word, Powerpoint, Training, Project Management, Entrepreneurship, Savings, Managed Money, Research.
Not the Dave Nel you were looking for?
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial