Dave Nel

Dave Nel Email and Phone Number

Contact Centre Manager @
Dave Nel's Location
Folkestone, England, United Kingdom, United Kingdom
About Dave Nel

20 years’ experience to draw from learned during various roles in a large fast-paced policing environment. Main responsibilities are to manage, co-ordinate and oversee service delivery for the operational floor by proactively balancing resources against the operational demand, dynamically responding to peaks in demand and providing a consistent and supportive leadership approach for staff. To motivate a team of Team Leaders and Communications Officers, driving performance to ensure appropriate resource deployment to reports of incidents and crimes. Always assessing against standard operating procedures and policy and ensuring these are current and fit for purpose against an ever-changing environment throughout areas of business review/development. Determined team player who communicates effectively at all levels to elicit and inform accurately. Experienced at identifying risk, report writing, extracting data and seeing the bigger picture along with the ability to track key issues to highlight areas of risk. A skilled communicator who identifies performance improvements and make recommendations for change based on practitioner and leadership objectives. Sharp and enthusiastic leader and team player, eager to contribute to team success through hard work, attention to detail and excellent organisational skills with an urgency to complete projects on time. Organised and dependable candidate successful at managing multiple priorities with a positive attitude seeking to provide a first-class service to the public. Skilled in working under pressure and adapting to new situations and challenges to best enhance organisational performance.

Dave Nel's Current Company Details
Public Sector

Public Sector

Contact Centre Manager
Dave Nel Work Experience Details
  • Public Sector
    Team Manager
    Public Sector Mar 2001 - Present
    Maidstone, England, United Kingdom
    Manage, co-ordinate and oversee service delivery by proactively balancing resources against the operational demand, dynamically responding to peaks in demand and providing a consistent and supportive leadership approach for staff. Motivate a team of Team Leaders and call centre staff, driving performance to ensure appropriate SLA's are achieved. Complaint investigation and resolution. Staff welfare, coaching, mentoring and training. Customer service focused. Team working and collaboration, emotional awareness.

Dave Nel Skills

Microsoft Office Management Microsoft Excel Leadership Microsoft Word Powerpoint Training Project Management Entrepreneurship Savings Managed Money Research Process Improvement

Dave Nel Education Details

  • Canterbury Christchurch
    Canterbury Christchurch
    Business Studies

Frequently Asked Questions about Dave Nel

What company does Dave Nel work for?

Dave Nel works for Public Sector

What is Dave Nel's role at the current company?

Dave Nel's current role is Contact Centre Manager.

What schools did Dave Nel attend?

Dave Nel attended Canterbury Christchurch.

What are some of Dave Nel's interests?

Dave Nel has interest in Outdoor Activities, Hiking, Animal Welfare, Mountain Biking.

What skills is Dave Nel known for?

Dave Nel has skills like Microsoft Office, Management, Microsoft Excel, Leadership, Microsoft Word, Powerpoint, Training, Project Management, Entrepreneurship, Savings, Managed Money, Research.

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