I am currently working as an Airside Trainer-Passenger Services at London Heathrow Airport for dnata, one of the largest and most admired Ground Services providers in the industry. I have written and delivered training packages for some of the best airlines in the world including Qatar Airways and Singapore Airlines during this period.I have 26 years of experience in a Customer Service environment, most of which has been in the airline industry. During this time, I have gained experience in various areas including management, compliance, staff development and welfare, document writing (technical, product, disciplinary, regulatory) and Learning & Development.