-Manage onboarding projects, leading them to successful completion and handoff to the customer success team.
-Diagnose, capture, and report technical issues during the onboarding process.
-Initiate and manage cases with client software providers or third-party vendors. -Collaborate in gathering requirements, features, and use cases from internal teams.
-Collaborate in gathering requirements, features, and use cases from internal teams -Assist in data mapping between different systems to ensure consistency and accuracy. - Work with development teams to understand specific business requirements related to each clients ERP.

-Coordinate with cross-functional teams and contractors to resolve project issues, ensure productivity and mitigate risks while adhering to deadlines-Facilitate weekly / ad-hoc meetings between project stakeholders discussing updates, deliverables, and improvement opportunities-Track project deliverables closely to quickly intervene on concerns or potential delays-Collaborate with Security Compliance team on monthly and quarterly security control audits while encouraging early execution to corresponding deadlines and KPIs-Led and assisted in the creation, design and implementation of new security roles based on functional team requirements into new ERP environment (SAP)-Partnered with contractors in the creation and deployment of automatically generated master data feeds (GTE) within SAP to internal systems -Maintained communication with application custodians/owners on 50+ internal applications in relation to risk score variances, with attention to top actionable risk items to mitigate potential security threats

-Responsible for design, testing and cutover of scheduling and service processes for ERP projects with focus on the Cloud 4 Service (C4S) module in SAP. -Assists in data conversion of operational elements to ensure operations dashboards are accurate- Document and maintain processes and data in key systems like NetSuite and Salesforce to ensure quality operations.-Traveled to UK for go-live events to ensure smooth transitions

Project Management- Initiated, planned, and pursued the integration of 3 business flows into 1 consolidated flow- Worked along side consulting groups like PWC and Deloitte- The point person for integrations and future-state consultation within the operationsTeam Lead/ Customer Care Logistics- Leading a team of four in daily tasks to meet and exceed team expectations and goals-Spearhead logistical leadership functions involving planning, coordinating, evaluating, and integrating logistics actions required to support channels, clients, technicians and logistics processes;-Develops logistic planning documents, issue logistic assessments, and prepare program/software briefings;-Lead weekly team meetings to discuss concerns, needs, and team goals;-Manage service queues, following up regularly with technicians and support channels on past service cases to progress the cases as efficiently as possible while managing expense and cost of service;-Creates and submits monthly reports to finance leaders.Quality Assurance:-Assuring the technician is set up to successfully complete any services-Communicating with service reps as to the most cost effective means of completing their service case. -Stopping any unwarranted servicing costsEnd of month organization for customer care-Closing out completed or partially completed service cases -Reporting end of month numbers to finance leadersData Entry-placing service cases, including orders into Netsuite, a cloud based financial serviceTrained in NetSuite and Salesforce

Quality Assurance: -Assuring the technician is set up to successfully complete any services -Communicating with service reps as to the most cost effective means of completing their service case. -Stopping any unwarranted servicing costsEnd of month organization for customer care -Closing out completed or partially completed service cases -Reporting end of month numbers to finance leadersData Entry -placing service cases, including orders into Netsuite, a cloud based financial serviceTrained in NetSuite and Salesforce

- Scheduling training sessions with new customers via email or phone- Personalize and customize training to highlight key features useful to each- Complete monthly and quarterly goals

-Delegating daily tasks to employees-Customer interaction, assuring the customer has a quick and satisfying experience-Cash counting, including completing deposits