Dave Osment Email & Phone Number

Exeter, Gb

Exeter, Gb

Exeter, England, United Kingdom

Exeter, England, United Kingdom

London, Greater London, United Kingdom

London, Greater London, United Kingdom

Bristol, United Kingdom

Bristol, United Kingdom

Home Based

• Acting as principal design authority, reviewing design and technical processes for SDL hosted products within the Enterprise Products team• Participating in technical retrospectives and reviews to foster a culture of continuous improvement• Driving execution of the product hosting strategy to realise the strategic vision around the use of public cloud for the medium term• Providing technical coaching, consultancy and promotion of technical best practise within Cloud… Show more • Acting as principal design authority, reviewing design and technical processes for SDL hosted products within the Enterprise Products team• Participating in technical retrospectives and reviews to foster a culture of continuous improvement• Driving execution of the product hosting strategy to realise the strategic vision around the use of public cloud for the medium term• Providing technical coaching, consultancy and promotion of technical best practise within Cloud Operations and to internal partners• Supporting SDL’s journey towards Cloud-first agile delivery by building strong relationships with product development teams Show less

Maidenhead & Home-Based

A senior technical role focused on the progression of our hosting stack away from traditional managed hosting towards public cloud (AWS specifically).Using automation technologies including Chef, Jenkins, Git and PowerShell, alongside AWS features including CloudFormation and Elastic Beanstalk to make the product more compliant with the immutable nature of public cloud infrastructure, and thereby enabling it to take advantage of auto-scaling and automated deployment.

Leading a team of highly skilled hosting engineers across three locations in the UK, while contributing to the operational workload, providing technical input to strategic infrastructure projects and driving process improvement within the ITIL framework in an ISO accredited hosting environment and a globally distributed SaaS platform.Additionally, providing an escalation point for colleagues, management and the wider organisation for operational and project issues.

Providing critical infrastructure maintainence, 3rd line support, and providing technical expertise and assistance towards application and infrastructure projects across a globally distributed SaaS platform.

Working in a busy team providing high-quality technical and helpdesk support for hosted application servers supporting a whole suite of software and SaaS applications for external multinational clients.Providing real time response/resolution to escalated customer support inquiries from the customer facing support team over the phone, e-mail and remote sessions.Testing new product releases/patches and providing feedback to development prior to upgrading client environments to latest… Show more Working in a busy team providing high-quality technical and helpdesk support for hosted application servers supporting a whole suite of software and SaaS applications for external multinational clients.Providing real time response/resolution to escalated customer support inquiries from the customer facing support team over the phone, e-mail and remote sessions.Testing new product releases/patches and providing feedback to development prior to upgrading client environments to latest version of company software to ensure minimal risk throughout. Undertaking continuous monitoring of customer issues and updating tickets to keep the customer informed until they are resolved.Creating and continuously reviewing process documentation to ensure compliance with ISO standard.Working closely with application support and internal development teams to identify trends and suggest improvements or areas for further investigation and improvement.Monitoring server estate and react to alerts prior to them become critical by carrying out proactive hardware/software maintenance for hosted equipment. Show less

Working independently and as part of a medium size team:Working on infrastructure upgrade projects by carrying out physicalinfrastructure work, liaising with Infrastructure Development teams,and providing technical support and documentationResponsibility for maintaining a Testing Environment Datacentre forthe Infrastructure Development teams at one of the company's head-officesProviding Datacentre support to four live Datacentres across differentgeographic… Show more Working independently and as part of a medium size team:Working on infrastructure upgrade projects by carrying out physicalinfrastructure work, liaising with Infrastructure Development teams,and providing technical support and documentationResponsibility for maintaining a Testing Environment Datacentre forthe Infrastructure Development teams at one of the company's head-officesProviding Datacentre support to four live Datacentres across differentgeographic locations, undertaking equipment installation,configuration and decommissioning. This includes physical copper andfibre patching, auditing of servers, SAN and core switches andmaintaining the network infrastructureProvisioning, configuration and maintenance of Virtual Servers andDesktops using VMWareUse of Javascript, SQL, VBScript, CSS to develop bespoke systems foruse in the Operations Division.Providing support for users, both in the local and off-siteenvironments for both desktops and laptops Show less

Working independently and as part of a small team:Monitoring of all Partnership network infrastructure, includingservers, switches, LAN and WAN links and company websitesMonitoring and maintenance of all daytime and overnightmainframe and Unix batch processing to ensure business criticaldeadlines are metOutside of office hours, the Operations Bridge provides full first-linesupport to end users, and undertake error resolution with business-critical network… Show more Working independently and as part of a small team:Monitoring of all Partnership network infrastructure, includingservers, switches, LAN and WAN links and company websitesMonitoring and maintenance of all daytime and overnightmainframe and Unix batch processing to ensure business criticaldeadlines are metOutside of office hours, the Operations Bridge provides full first-linesupport to end users, and undertake error resolution with business-critical network, website, and mainframe batch issues.Both in and out of office hours, the Operations Bridge providessecond-line support by investigating faults and issues which areeither picked up through pro-active monitoring or issues which have been passed through from other teams. Show less

Responsibilities included running the section in the absence of SM orASM, then reporting directly to Duty Manager and/or DM, and leavinga clearly communicated hand-over for the incoming shift manager.Appointed to Branch Keyholder in; responsibility forpunctual and secure unlocking, and securing of the Branch, andbeing 'on-call' for nightime call-outs

Nc, Mechanical Engineering, Dd - 100%

Education record

Mechanical Engineering (Double Distinction: 100%); consisting of D&T Product Design (A), Geography (A) and History (B); Physics (B).