Managed Services Provider of IT Services and Support.Responsibilities:Oversee the delivery of IT Security Standards and Service Management to all Tech Squared clients.Advised client management on HIPAA regulatory standards and security.Manage the day to day operations of all IT service delivery teams and vendors.Establish policies and procedures to maintain consistent quality service levels and performance.Assessed and developed clients Security and Risk Management Policies and ProceduresCollaborate with business owners on business IT planning initiatives and budgeting.Managed Security Compliance via scheduled reporting, audits and testing procedures.

Manage Desktop Support and Site Administration teams for MFX Fairfax and MFX clients as a Managed Services Provider.General Responsibilities;Responsible for relationship management with customers as well as the other support teams, which include First Level Support Analysts, Referral Groups, Problem Management, Asset Management, Customer Service Management and Senior Management. Manage desktop support teams to provide operational support for key assigned accounts and ensure that regional and local standards, approach and best practices are adopted. Manage and control the resource allocation to meet with service levels and new requirements.Expand support team’s technical knowledge and general competency levels through weekly staff meetings, which involve incident knowledge sharing and brainstorming sessions.Participate in global workplace meetings to set technical strategies and directions. Can be called upon to provide input to enhancement or development projects. Adhere to Company’s Security Policies and related guidelines.

PolyMedica was acquired by Medco Health Solutions (MHS) in August, 2007. My role was transitioned to managing the Salem facility helpdesk and desktop support teams. In this role I was the primary player in domain migrations of workstations and users. I was also transitioned to manage and support the SMS functions for the Salem facility. I am certified in ITIL Service Management and as a Six Sigma Green Belt.

National Diabetic Pharmacies was acquired by PolyMedica Corp. (PLMD) in August, 2005. Although my role changed very little, I was a key player in the merger of all the company's infrastructure. I was introduced to Sarbanes-Oxley and created most of the controls in place for the MIS groups as well as Salem's corporate compliance groups. I was also responsible for creating most of the SOP's to adhere to these new S-OX guidelines. I was also responsible for developing and restructuring the MIS groups to evidence a proper segregation of duties also outlined in the S-OX guidelines.

Recruited to develop, establish, and manage enterprise-wide network administration program. Oversee company-wide efforts to administrate and evaluate all critical network systems. Design and implement security processes and procedures and perform cost benefit analysis on all recommended strategies. Develop curricula and facilitate awareness training for management and employees. Supervise daily activities of Help Desk, Network/Server Support Engineers,Security Team and Network Administration

Consulting and Service Company Co-owner