Rural Carrier Associate
Provide exceptional products and services to customers throughout Carroll County, GA
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@delta.com
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3 phones found area 859 and 404
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LinkedIn matched
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Dave Post is listed as Retired - Delta Air Lines based in Carrollton, Georgia, United States. AeroLeads shows a work email signal at delta.com, phone signal with area code 859, 404, and a matched LinkedIn profile for Dave Post.
Dave Post previously worked as Rural Carrier Associate at United States Postal Service and Customer Experience Manager at Delta Air Lines. Dave Post holds Bachelor, Business Administration; Marketing Concentration from California State University.
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Experienced leader with strong business acumen and a proven track record for leading diverse high performing teams. Summary of Qualifications:- Experienced and professional leader- Employee relations, rewards and recognition- Change Management champion- Human Resources policies and procedures- Project/Program Management - Reporting and Analytics- Process Improvement- Strategic business focus fostering cross-divisional partnerships- Recruitment, interviewing and hiring- Training design and implementation- Call Center background focusing on customer service and operations- Strong written and verbal presentation skillsI enjoy working hard - making the work place a fun and great place to be!
Listed skills include Leadership, Training, Team Building, Management, and 19 others.
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Carrollton, Georgia, United States
Provide exceptional products and services to customers throughout Carroll County, GA
Atlanta, Georgia, United States
- Lead teams of 100+ employees in the Reservations Sales and Customer Care call center- Responsible for various work areas including SkyMiles Sales and Service, Global Ticketing, Quality Assurance, Refunds, Spanish Desk, French Desk, Service Recovery and Operations- Promote positive employee relations with coaching, visibility and recognition- Assist employees with career goals, including improving resumes and interview skills- Launched a new speciality desk which included overseeing the hiring plan for 150+ specialists and coordination of the progressive training plan- Communicate individual and team successes on SkyHub, huddles and team meetings- Partnered with supervisors to be proactive with diagnosing and coaching to employee trends- Implemented various reports focusing on increasing customer survey scores and productivity
Atlanta, Georgia, United States
- Reviewed office performance for 1,200+ employees and identified improvement opportunities- Reduced office internal transfers from 10.8% to 9.6% by year-end 2012- Inspected documentation and partnered with managers to discuss their team performance- Created a new process to review leadership performance and updated the evaluation- Implemented a revised formula for the vendor funds office incentive distributions- Highly visible in all office recognition events and town hall meetings
Atlanta, Georgia, United States
- Lead 140+ employees in the Operations Control Center and Reservations Operations Center- Recognized solid performance and mentored team members to achieve their goals- Interviewed and hired over 100 candidates to fulfill the hiring plan- Introduced new data analytics and reporting to improve team performance- Coordinated operational updates to various Delta divisions worldwide- Updated Delta.com with advisories and waiver bulletins impacting operations and customers- Interacted with cross-divisional teams to ensure company goals were achieved- Developed new-hire and recurrent training plans
Atlanta, Georgia, United States
- Lead team of 90+ employees in the Cargo Call Center booking freight and other shipments- Submitted annual budget plan and reported out on variances each month- Created new procedures to improve information availability and customer satisfaction- Oversee vendor contracts including Known Shipper program and pickup/deliver services- Supported cargo marketing by creating and facilitating presentations for client meetings
Salt Lake City, Utah, United States
- Coordinated the training and communication for an office of 1,000+ call center employees- Managed the implementation of corporate, departmental and local projects- Troubleshoot issues and provided feedback/corrective action plans as necessary- Continuous Improvement Team lead for web portal design and enhancements- Leader for the local training department staff of 20 facilitators and schedulers- Partnered with call center director, managers and supervisors on all tasks
Salt Lake City, Utah, United States
- Lead teams of 30-50 employees by coaching and recognizing performance- Conducted sales observations to ensure quality of work and provide feedback- Wrote and presented annual performance appraisals- Improved and streamlined office processes - introduced new performance reports
Los Angeles, California, United States
Cross-trained in various departments including Cabin Service, Airport Customer Service and Reservation Sales call center
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Dave Post is listed as Retired - Delta Air Lines.
AeroLeads has found 2 work email signals at @delta.com for Dave Post.
AeroLeads has found 3 phone signal(s) with area code 859, 404 for Dave Post.
Dave Post is based in Carrollton, Georgia, United States.
Dave Post has worked for United States Postal Service and Delta Air Lines.
You can use AeroLeads to view verified contact signals for Dave Post, including work email, phone, and LinkedIn data when available.
Dave Post holds Bachelor, Business Administration; Marketing Concentration from California State University.
Dave Post is listed with skills including Leadership, Training, Team Building, Management, Customer Service, Operations Management, Performance Management, and Airlines.
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