Managing a team to design, develop and support applications underpinning New Zealand’s primary sectorLeading technology developments in :- Java, .Net, and Python backend- Mobile development - Flutter and PWA- Containerisation and DevOps Pipelines- Kubernetes and Service Fabric Orchestration- Microservice and Azure Serverless implementation- Integration including Apigee, Biztalk and event based

Achievements- Under 1 Month from event to MVP project management system- IAG Award winning team- Enabled unprecedented operational performance- Automation of complex tasks, reducing leakage and allowing full transparency of financials.Responsibilities- Delivery of full lifecycle of vendor based project management systemfor the unique Kaikoura Earthquake response- Product strategy, roadmap and backlogs- Coached and engaged team to deliver award winning… Show more Achievements- Under 1 Month from event to MVP project management system- IAG Award winning team- Enabled unprecedented operational performance- Automation of complex tasks, reducing leakage and allowing full transparency of financials.Responsibilities- Delivery of full lifecycle of vendor based project management systemfor the unique Kaikoura Earthquake response- Product strategy, roadmap and backlogs- Coached and engaged team to deliver award winning results- Vendor, supplier and stakeholder relationships, as well as in housedevelopment to deliver commercially effective system outcomes- Delivery of business intelligence, analysis and strategic insight Show less

- Deployed and embedded Lean methodology, resulting in increased claim settlement rates- Completed customer needs analysis and solution design resulting in mutually beneficialresolution of previously intractable claim negotiations- Developed zero cost solution to correct large scale data errors in legacyplatform, saving significant external development cost- Delivering strategic advice, insights, reporting, technical and operational support forIAG’s Canterbury earthquake… Show more - Deployed and embedded Lean methodology, resulting in increased claim settlement rates- Completed customer needs analysis and solution design resulting in mutually beneficialresolution of previously intractable claim negotiations- Developed zero cost solution to correct large scale data errors in legacyplatform, saving significant external development cost- Delivering strategic advice, insights, reporting, technical and operational support forIAG’s Canterbury earthquake response team. Show less

- Managed all residential work allocation and customer prioritisation for multi-billiondollar construction and cash settlement programme of work- Influenced teams to optimise customer outcomes within significant resource constraints- Collaboratively developed effective operational strategies to support results consistentlymeeting or exceeding targets- Developed reporting and analysis for Senior Leadership Team

- Designed, Recruited, and Managed new processing support team- Developed frontline staff through career progression- Performance and absence management

Senior Claims Handler